Slideshow Not Displaying After SP Page Builder Update - Question | JoomShaper

Slideshow Not Displaying After SP Page Builder Update

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copycat

SP Page Builder 1 week ago

Hello,

I recently updated SP Page Builder on my Joomla 5 site from version 3.8 to version 6.7.1. Since the update, the slideshow/slider element is not displaying for a specific group of visitors: users accessing the site with Microsoft Edge who had previously visited the site before the update.

The slider displays correctly in Firefox, on mobile devices, and in Edge on computers that are visiting the site for the first time. The slider does NOT display in Edge on computers that had visited the site prior to the update — including even when I create a brand-new slider with different images, it still fails to display for these users. This strongly suggests the issue is a cached JavaScript/CSS asset from the old version (3.8) that is not being invalidated after the update, rather than a problem with the slider content itself. Doing a hard refresh (Ctrl+F5) or manually clearing the browser cache on an affected machine resolves the issue, but this is not a workable solution — I cannot ask every daily visitor to clear their cache.

Is there a "clear cache" or "regenerate assets" function within SP Page Builder that forces previously-cached visitors to load the updated JS/CSS?

Thank you for your help.

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2 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 week ago #230655

Hi,

Thanks for the additional information.

From your description, the issue still appears to be related to browser caching, as it only affects Microsoft Edge users who visited the site before the upgrade.

Unfortunately, SP Page Builder does not provide a feature to remotely clear or invalidate the browser cache of returning visitors. Once a browser has cached older assets, it is up to the browser or the server's cache headers to determine when those files should be refreshed.

Could you please let us know whether you are using any server-side caching, a CDN (such as Cloudflare), or any optimization plugins? These can sometimes continue serving older JavaScript or CSS files after a major upgrade.

However, you may try to use purge css option in SPPB settings to see if it helps!

https://cleanshot.com/share/MNHjNKZL

Here is the related documentation:

https://www.joomshaper.com/documentation/sp-page-builder/settings#advanced

If possible, please also provide temporary Joomla administrator access so we can review your site's caching configuration and investigate whether anything is preventing the updated assets from being served correctly.

Best regards,

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C
copycat
Accepted Answer
1 week ago #230662

I have to switch to Production mode to get Purge CSS option https://postimg.cc/BtM0gc8J

I'm not using any server-side caching

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