Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please share your site URL & administrator credential to check the issue? Cause, without investigation your site can't possible to find out the solution. I hope you will help me to find out the issue.

-Thanks

Hello there,

Thanks for contacting with us. Please, clear your joomla and browser cache . If your problem doesn't solve, then Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

Was this ever resolved? I have the same issue and nobody can seem to fix it, see https://www.joomshaper.com/forum/question/8121

Already replied your forum post. Thanks