Sitaution Whit Mega Deal II And SP Builder And The Update
Mauricio Valdez
Hello,
I installed the Mega Deal II template. After simply updating Joomla and SP Page Builder Pro, the products that were previously set up and working no longer appear.
Regarding the products and images: I had simply replaced the existing images with my own, but following one of the updates, they are no longer visible on either the homepage or the store page.
Could you please help me with this? Also, what steps should be taken to prevent this from happening?
Atach images
https://1drv.ms/f/c/d1df219c766976db/IgDsWWt-rd6KSLGAZqeroricAQdtDnXWnHT5JrsEUfq0CqA?e=D1FWFv
Ziaul Kabir
Accepted AnswerHello,
I found the issues, Login into your cPanel, then check the Hidden content and follow the steps:
Thanks,
Ziaul Kabir
Accepted AnswerHello Mauricio,
Thank you for reaching out to us.
Please install the latest version of EasyStore Pro 2.1.0.
It’s possible that the free version of EasyStore was accidentally installed or updated instead of the Pro version, which could cause the products and images to disappear after the update.
Please make sure that you have the EasyStore Pro 2.1.0 package installed rather than the free version. After updating, please clear your Joomla cache and check the homepage and store page again.
If the issue persists after installing EasyStore Pro 2.1.0, please let us know and we’ll investigate further.
Best regards,
Mauricio Valdez
Accepted AnswerAll I did was install Mega Deal II and update Joomla to 6.1.3; I didn't update anything related to Easy Store, nor did I install Easy Store Free.
I only updated Joomla and a component like JCE—nothing else—yet the store products disappeared, and I need this template to show to a client.
And I don't have Easy Store Pro.
Can you help me?
Mauricio Valdez
Accepted AnswerHello Ziaul Kabir... thank you very much.
Now the site work well.
Could I find out what happened?
I am always very careful—when using templates that come with the Easy Store component built-in (whether free or paid)—not to update that component. I say this because I previously tried updating it in other templates with Easy Store integrated, and problems arose.
Now, I make sure not to update or alter anything related to Easy Store (except, of course, for product images and content).
Could you tell me why this happened? I am using the Mega Deal II and Allura examples to showcase them to clients, and I want to know exactly what I should not touch. I only update SP Page Builder and Joomla 6.x—not Easy Store—yet I’ve still run into issues.
Thanks!!...
Ziaul Kabir
Accepted AnswerActually, this is a very rare case, but some users may encounter this issue. Occasionally, during the SP Page Builder installation process, some files may become corrupted or fail to install properly. In some cases, the installer may display only a minor error, while in other cases, the installation may appear to complete successfully without showing any error.
Thank you for your understanding.