Hello there,

I haven't found any problem though. Can you please tell us where exactly are you facing the problem?

Thanks!

All rows have an animation – fade-in up – but there is no animation showing, all rows are shown at the same time without animation. It should be like in this page: https://gretchenfrage21.ch The same animation of rows is set here – and it works.

Hello there,

Please share your administrator access with us in the Hidden Content area so that we can have a look at our end.

Thanks!

Please find the access in the hidden content

Hello there,

Please make sure that you have given the right credentials to us. I am afraid to say but we cannot log in.

Thanks!

Access is correct, but may be you've been blocked by Admin Tools. Please provide your IP, so I can put it on white list.

Hi there – I'm still waiting for an answer; or even better for a solution…

Alexandra

Hello there,

First of all, sorry for a late response. Please disable the admin security and let us know so that we can login to the administrator site.

Thanks and looking forward to hearing from you!

Admin security is disabled – please try again to login.

Hello there,

Please share the administrator link with us in the Hidden Content area. We have the ID and password, but not the link.

Thanks!

Sorry…

Hello there,

I am sorry to say but the link doesn't work. Would you mind cross-checking it and let us know the update?

Thanks!

Everything works fine here… Please try again

Hello there,

The URL redirects us to the page with the Spammer message. See the screenshot in the Hidden Content area for a better understanding. Please give us the permission to access it for having a look into the issue.

Thanks.

Please send me your IP – I will add it to whitelist.

Could you check please, means send me your IP?

It's VERY disappointing that I still got NO answer and NO solution… What's up with support??? Please check this issue and give me feedback!

Hello there,

I hope you are doing well. Sorry for the late response.

Please have an akeeba backup of your site and share the zip file with us in the Hidden Content area.

We are looking forward to hearing from you. Thanks!

There you are.

Hello there,

Please have a look at the blog post to understand how to take akeeba backup. After taking the backup, please share the zip file with us in the Hidden Content area.

Thanks!

I really don't understand your problem… I made a backup with akeeba and shared the backup file with you – following the instructions in the hidden content, you can download it. It's quite annoying…

Hello there,

Can you please tell me where is the backup file there? Please see the hidden content area for a better understanding.

Use a ftp-program such as FileZilla – you will see the file if you use the infos I gave you

Hello graustufen

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. This will be easier for us to check. After the fix, I might send you the backup or share my public ip to apply the fix.

Another thing, row-animation is not working on the homepage. So, I will check that page. Please correct me if I am wrong. Thanks for your cooperation and apology for the delay.

Best regards