Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend including your cPanel access? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

The backend isn't working; it's returning this error, and I have no way to create a new user.

Hello,

Please, share your cPanel access.

Thanks

I can't make the panel available for just that one page.

For now, I’ve deleted it and restored it from a backup. But I’m wary of updating to 6.1.4. I might wait for the next Joomla release. At least I’ve regained access to the backend.

Thanks, Is there anything else that I can assist with?

Best Regards,

Thanks. I wonder what the cause was, because I’m wary of updating to version 6.1.4.

I think you can wait until another stable version is released.

Thanks!