no update pagebuilder in backend, error 403 - Forum | JoomShaper
Staff replied SP Page Builder

no update pagebuilder in backend, error 403

Asked by Peter Klinke 3 days ago Last activity 3 days ago

trying to update pagebuilder pro results in error 403 only on one site.

downloading and installing works.

last updates I have installed using download and then install.

1 reply

Ziaul Kabir Staff

Hello,

Thank you for the details.

Since the manual installation works, could you please check whether any server-level security rules are blocking the update request? In particular, please review your .htaccess rules, Web Application Firewall (WAF), and ModSecurity logs to see if any requests are being blocked.

If any rules are blocking the update request, please ask your hosting provider to review them and whitelist the request if necessary.

Please let us know what you find so we can assist you further.

Thank you for your cooperation.

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