Can't update to Joomla 6, even with all extensions updated and compatible. - Forum | JoomShaper
Solved Templates Joomla 5 v5.4.9

Can't update to Joomla 6, even with all extensions updated and compatible.

Asked by Custodio Ventura 2 days ago Last activity 4 hours ago

I have a site in Joomla 5.4.9 with Educon template.
I want to update Joomla to vs6, since Educon template (4.0.3) is compatible.
I updated template to 4.0.3, Helix to 3.1.4, SPPageBuilder 6.10.
Pre-update page

All extensions are updated.
When I try to update Joomla, it says that I have to disable Behaviour – Backward Compatibility plugin, and make sure the site opens correctly.
But when I disable the plugin, and go to the site, it shows the message
"Sorry, there was a problem we could not recover from.
The server returned a "500 - Whoops, looks like something went wrong." "

PHP version is 8.3

Did I forget to update something before?
Can you help me solve it?

Accepted answer

Marked as the solution
Atick Eashrak Shuvo Staff
1 day ago

Could you please check the website now? I noticed that the error was present before the Joomla update, but it disappeared after the update.

4 more replies

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Atick Eashrak Shuvo Staff
2 days ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Custodio Ventura Asked this
2 days ago

For now, this site is for test purposes, I already backed up. After the tests, I will migrate, or install on the main site.
Thanks in advance.

Custodio Ventura Asked this
4 hours ago

Well, it is working fine yes.
I almost updated Joomla before submitting this ticket, but since it stated that the site had to be up and running before the update, I was afraid of making things worse. :)
Thank you for your help.

Atick Eashrak Shuvo Staff
4 hours ago

You're very welcome! I'm glad to hear that everything is working fine now. You did the right thing by checking before proceeding with the Joomla update. If you encounter any further issues, please don't hesitate to let us know. We're always happy to help!

Please marked the issue as solved

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