Downloads start but fail for Revibe template, Revibe Quickstart, and Newsberg

Hi there,

Thanks for reaching out, and sorry for the trouble.

I just tested the downloads for the Revibe template, Revibe Quickstart, and Newsberg template from my end, and all three completed without any issues. The files on our server look fine, so the problem is probably something local to your browser or connection.

Could you try these steps?

1. Try another browser or a private/incognito window. Extensions such as ad blockers, download managers, or antivirus browser add-ons can cut off large ZIP downloads.
2. Clear your browser cache and cookies for joomshaper.com, then log in again and retry.
3. Temporarily turn off your antivirus or firewall's web scanning. Some security tools flag or block ZIP files partway through the download.
4. Try a different network (for example, a mobile hotspot) in case a network proxy or unstable connection is interrupting the transfer.
5. Check your free disk space and your browser's default download location.

If it still fails after this, please reply with:

• The browser and version you're using
• The exact error message shown in your browser's downloads panel (a screenshot would be great)
• Roughly how far the download gets before it fails

Then we can look into it further for you.

Best regards,

Hello,

I haven’t heard back from you regarding this issue. Could you please confirm if everything is working fine now?
If so, kindly accept the most helpful answer to close the post.

Best regards,