Page Builder Installation Error - MySQL - Question | JoomShaper

Page Builder Installation Error - MySQL

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Bott_GmbH

SP Page Builder 3 years ago

Hello

We recently updated to the latest version of Page Builder (3.7.8) however upon updating through our joomla cms we received a mysql error

We noticed there is a solution added to the FAQ page here - https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/faq-problems-solutions#install-error-sql-duplicate-column-name however we don't really want to uninstall the component and risk losing the content for our website.

Is there anyone on the page builder development team who could assist us with this error in more detail?

More info: joomla version - 3.9.23 template - JD Dallas version 1.4 SP Page Builder version - 3.7.8

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1 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #1873

Hello Bott_GmbH

Please take a backup with Akeeba Backup tool in ZIP format and then follow the process.

Best regards

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