Ofi Khan = The MOST WORST Support Ever! - Question | JoomShaper

Ofi Khan = The MOST WORST Support Ever!

A

angelos

General 2 years ago

Ofi Khan = The MOST WORST support ever!

How can I rate this person? Can I write somewhere critics? Where are his profiles?

0
8 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #29231

Hi Angelo, Chess is a really King Game, and what is great, it has how big come back.

About Template Module positions - they should be like that: https://www.joomshaper.com/documentation/joomla-templates/themis/layout-module-positions

Sometimes after template installation they are not, becuase template doens't have demo settings. I can set them as they are on the demo if you want. I can also import our DEMO home page from template if you want as well. Then you will decide to use it or not.

1
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #29013

Hello angelos

I am again apologizing to you. I have replied to your forum post. Please check the reply. I will help you.

Best regards

0
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #29020

Hi Angelos, don't be so cruel, we all have weaker days, not everyone is Superman every single day, even you.

If I can help you somehow let me know.

0
A
angelos
Accepted Answer
2 years ago #29027

Hello Ofi,

Apologies accepted. Thank you for providing useful tips and valuable feedback on the forum post.

Best regards, Angelo

0
A
angelos
Accepted Answer
2 years ago #29028

Hi Paul,

Thanks for your feedback, I apreciate it.

First things first, please accept my congratulations for your very cool SP Page Builder, templates, and extentions. In general they work just fine and helped me build a better and nice looking website. Hence, I'd like to give a lot of congratulations to you personally and to your team; you had done outstanding work!

I totally agree with you that not everyone is Superman every single day; and I can guarantee that for myself. I have weak days.

I am a chess traininer and not joomla developer or programer. However, before ask a question I try to solve the problem myself, searching on your FAQs or tutorials, make a google search. As a last resort I ask a question on the forum. Spening 1-2 hours to solve one simple looking problem is big for me and I'm waiting a motivating or helping reply.

I installed a demo website , LINK: http://angelosk2.sg-host.com/ with themis template. I try to copy things from the demo site to my online site, LINK: https://www.rules-chess-strategies.com/ However, on extentions // templates // themis - Default // template options // layout builder // and "Module Position" inside different positions I cannot see the same positions as in the demo website.

Asking this questions, after my online research, and receive an answer like "we do not provide customization support" it makes me REALLY upset. In my opinion it's not custom work but your task to help me create a similar template as your demo, LINK: http://demo.joomshaper.com/?template=themis

Last but not least, I wrote a bad review on your extention LINK: https://extensions.joomla.org/extension/sp-page-builder/ Please help me change my mind and after that I'll change my review.

Once again thank you for your feed back and please accept my congratulations for your work.

Warm Regards, Angelo

0
A
angelos
Accepted Answer
2 years ago #29233

Hi Paul,

Then you very much for the support! Everything is cool here and your team is providing great support.

Keep in touch, Angelo

0
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #29241

If possible, please change review on JED a little bit. Thanks.

1
A
angelos
Accepted Answer
2 years ago #29247

Sure think. I'll do that.

0