Plus sign on SP Page builder hangs - Forum | JoomShaper
Awaiting an answer SP Page Builder

Plus sign on SP Page builder hangs

Asked by Alfredo Cabero 5 years ago Last activity 5 years ago

Hello Customer support member - If I try to create a page using SP Page builder plus sign, after entering Page title and save, create page spins and never moves on.

7 replies

Oldest first Newest first Most helpful
Muntasir Sakib Staff
5 years ago

Hello there,

Would you mind telling us which Joomla version and SPPB version are you using? From when the problem started occurring?

Looking forward to hearing from you soon.

Thanks!

Alfredo Cabero Asked this
5 years ago

SP page builder version in question is 3.7.13

Thanks

Muntasir Sakib Staff
5 years ago

Hello there,

Please share your administrator access with us in the Hidden Content area so that we can have a look from our end and get back to you soon.

Thanks!

Alfredo Cabero Asked this
5 years ago

Unfortunately can't do that. This is a local environment at this point. I can do a recording and send it. Or let me know what I need to do to troubleshoot the issue.
I can reproduce the scenario and send logs also.
Let me know the next steps

Thanks

Muntasir Sakib Staff
5 years ago

Hello there,

Please share a videocast with us so that we can understand the issue better.

Thanks!

Alfredo Cabero Asked this
5 years ago

Please let me know how to upload mp4 file
Thanks

Muntasir Sakib Staff
5 years ago

Hello there,

You can upload the video on any drive and can share the link with us.

Thanks!

Log in to reply.