They're happy to take your money. Not so happy to admit their screw-ups or to even offer ANYTHING to make it right. Guess THAT concept is totalyl lost on these guys.

Told them I wanted my account extended due to the amazing amount of errors and trouble they have caused just in the last 2 weeks (not mentioning the 2-3 years before).

What was their answer? "It's out of our hands"

No useful interaction at all. More like "We got your money, screw you - live with it"

I'm going to let you gus in on a little secret: payong customers will NOOT continue to pay you for the enormous amount of inconvenience you cause. I'm not the only one. I pay for performance, and so far, the oNLY thing you "perform" is an obstacle and an impediment to my business.

Have some integrity.

When you waste my time and my money and offer so little in the way of making things right, don't expect civility. THAT belongs to people who actually care about what they're doing and don't act as if I should kiss their ass just to get them to do what they should have done to begin with.

Hello Steve

My sincere apology for your experience. This issue is fixed on Helix 2.0.4. Please update your template. It will be okay. Helix update is free. So, you should get it. If you still having issues, then please contact us [email protected]. We will help you.

I hope you will understand that no product is 100% bug free. We also do not claim this. We have no intention to take our users into trouble. We are trying our best to deliver the bug free product. Please stay with us.

Best regards