Hi all, I purchased SPpagebuilder with Helix Ultimate and templates. this morning i had updates available, so i selected all and hit update. now my pro features in spPagebuilder have been disabled. How do i fix this?
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SP Page Builder
I updated my extensions now my pro features appear to be disabled.
Accepted answer
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Rashida Rahman Staff
Would you please try to download the new version from the below link and then install it through the Extensions>Manage>Install?
https://www.joomshaper.com/downloads/extension/sp-page-builder-pro
And here is the installation guides, these may help:
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#basic6
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/installation
After that please clear your Joomla and browser cache.
Let me know if your issue persists then or not.
Best Regards
5 more replies
Rashida Rahman Staff
Hello there!
Sorry for your issue.
Can I have a screencast to get a overall idea of what is wrong with your update, kindly?
Did you installed the pro version of SP Page Builder over the lite version there?
Best Regards
Hans Nielsen Asked this
I believe i installed the pro version over the lite version. i installed the lite version then needed the raw html module so i purchased the pro version
Rashida Rahman Staff
Glad that you accepted the answer, so I'm assuming your issue is solved now:)
Hans Nielsen Asked this
yes it did fix the issue. should iuninstall the first version?lightlightlight
Rashida Rahman Staff
No you have no need to uninstall the lite version. It is recommended not to uninstall the liter but install the pro version over the lite one.
Thanks
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