Hi there, I ran this update on a website and now the website looks awful and does not work correctly on mobiles/tablets.
I am currently getting my team to restore from a back up, but I don't understand why this has happened. I have also ran the same update on www.fegames.uk and now this does not work (menu) on phones/tablets.
Why has this happened? URGENT advice/help please.
Hello there,
All I can see that it is working fine on my end, see the screenshot here.
Please clear the browser and Joomla cache and try from your end.
Thanks!
It is working fine as it was a live client website and we could not have it down! My tech team did a full restore from an earlier back up - this is not a safe template upgrade as it throws EVERYTHING out and you are unable to rectify it or make any changes, you really need to look into this before an other individual spends 4 hours in the middle of the night trying to sort it out!!!!
Menu question in hidden ;-)
Hello there,
Would you mind share a screenshot of the menu settings that you are talking about?
Looking forward to hearing from you soon.
It won't allow me to???
Hello Debi,
You are talking about this setting, right?
Please go to template settings > menu > menu builder and you will find the settings there like shown in the screenshot here.
This is all you were talking about, right?
See below
Please, use this tool to share the screenshots with us so that we can understand the exact feature you are talking about as the site from our end works completely fine, even the menus are too.
Thanks!
See below
Yeah, you still have all the options available even now as well. What else do you want that you had before but cannot find now?
They are not showing.....
See below
See below...... Are we saying you can't have a horizontal dropdown with colums for the submenu?
You have every options that was there before inside the menu builder in template settings like this - https://prnt.sc/1ur8dwo . Please go there and check from your end. Every menu has it's own option, when you hover over the menu items, you can see the setting button there.
Please check from your end.
Below
Are you there? If so, one other thing please
Hello Debi,
I hope you are doing great.
Off-canvas is working fine from my end, see here. Isn't it exactly showing the same from your end?
Thanks!
Hi Muntasir
Good morning, I have another question for you in the hidden area below - I hope you can help/advise?
Debs
Hello there,
Please share a screenshot of the menu from your laptop where you are facing the issue as we cannot find anything similar to this.
Thanks!
