URGENT - Can't Edit Joomla Content Or Modules Having Updated To 3.7.14 - Question | JoomShaper
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URGENT - Can't Edit Joomla Content Or Modules Having Updated To 3.7.14

GS

Guy Schady-Beckett

SP Page Builder 4 years ago

We use SP Page Builder to format Joomla content and we also use the SP Page Builder module in key locations on our site.

I upgraded to 3.7.14 this morning and now when I click on an article none of the SP Page Builder content is showing in the backend. The problem is the same for Joomla content and modules.

I can reveal content if I click 'Joomla Editor', but this is not the content we use.

In the front end the content is showing fine.

We are running PHP 7.4, and for now I have turned off all caches and cloudflare.

NB installed Sp Page Builder twice - as recommended here: https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/installation

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4 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #33275

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please share an screencast video of full scenario? It will be better to more understand your issue.

-Thanks

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GS
Guy Schady-Beckett
Accepted Answer
4 years ago #33376

Dear Toufiq

I have made a screencast which shows the issue. Couldn't see how to upload a screencast in this forum so please watch it here:

https://youtu.be/XXVY9g5Mn8I

NB this is an URGENT issue for us as I have a website for an event in 3 weeks that I can't edit.

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GS
Guy Schady-Beckett
Accepted Answer
4 years ago #33398

I have fixed it for now by dropping back to an older PHP - 7.3.27

However your site says you support 7.4 and 8 - I had all the settings is place as per this guide:

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3

I would like to return to 7.4 once I know that this is viable.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #33606

Thanks for your information. We will check our end and let you know. Thanks

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