Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back you soon.

-Thanks

hello toufiq id and pw in hidden message

The Wimple Template isn't upated with the Latest version of Helix Ultimate. Please hold on for the Template Update with Helix Ultimate v2.

Note: We are working on Template update

Thanks

Hello Toufiq What is the approximate date for this model update? I have to report to my client... the concerned template : wimble but are also concerned : megainc, shaper salon, ... Thank you

Hi there, I have checked your issue from my localhost and it works fine. I think the problem comes from your server.

https://prnt.sc/1s51ijt

-Thanks

Hello Toufiq

I have taken a previous backup joomla 3.9.28 helix 1.1.3 sp page builder 3.7.10

and adding image (+upload image) via 'blog options' is working again.

I have updated Helix 1.1.3 I've updated Helix 1.1.3 and the image upload doesn't work anymore.

What do you recommend? Do you have an old version of Helix to send me? The problem does not come from my host but from the update of the helix plug-in Thank you

I have installed helix ultimate 1.1.4 again and it doesn't work either.

--> I have reinstalled my previous saved version with helix 1.1.3 : it's ok again for the blog

Please check this site. Here is working fine. Thanks

Hello Toufiq

I like your work very much but I think you work a lot and you didn't read my post properly! Please read this carefully:

If I upgrade this site with 'System - Helix Ultimate Framework from 1.1.3 to 2.0.5', I no longer have the ability to add images as indicated in my first post "Hello, Since the updates, I have a problem with the 'blog options' tab. The 'upload image' button does not work anymore. I have access to the choice of the image but after a few seconds of waiting, the image is not displayed and is not taken into account... A solution ?same problem on several sites"

I repeat my question. Have you solved the problem of this plugin and can I finally update SP Page Builder Pro, SP Simple Portfolio, and System - Helix Ultimate Framework without seeing my site unusable with the blog images?

thank you toufiq

Translated with www.DeepL.com/Translator (free version)

I have shared a link and did you check? Cause, It work fine.

https://prnt.sc/1tgicp3

it works because I removed the Helix Ultimate Framework update!

So, I can ensure it's your hosting server problem. Thanks

Hello Toufiq I trust you but I can't be the only customer in this case! I am with the hosting company ionos with a classic public contract and I only have 'joomshaper' products. How to do it then? not to update helix ultimate framework? what do you propose then?

I would request you to check another hosting server & let me know. Thanks

Maybe some script or permission issue.

Hello Luis, Thank you, I feel less alone... :) At ionos, do they search or do they just leave you without an answer?

They gave me an answer that was...... to pay 70 euros an hour to review it.

OK - I'll try it from my side. On the other hand, Toufiq, you risk other problems than Luis and myself because Ionos hosts a lot of sites...

I just created an empty php.ini file in joomla-root/administrator. I tried to upload a file and it worked. Good luck

Hello Luis (and Toufiq), Can you provide me with this file Luis?

It's just a simple empty file called php.ini. But I can send it to you wherever you say, then you will have to upload it by ftp to your server and place it in the administrator folder of your joomla

create an empty file, I know how :) :) :) I test...

Luis, you are a genius! It works perfectly! How did you get such an idea? Thanks for your help !

:)