Update error : wrong e-mail - Forum | JoomShaper
Staff replied SP Page Builder

Update error : wrong e-mail

Asked by Stef Mertens 5 years ago Last activity 5 years ago

Hi, i've bought a subscription: personal + sp page builder, but when i try to update it from the Joomla backend i get an error that my e-mailaddress is invalid. Joomla then points me to a link but that gets a 403 forbidden error.
Also, there is something not clear to me about the subscription: it states lifetime usage, but 3 months of support and updates. Does this mean that within 3 months i won't be able to update my extensions anymore? That would be a huge security flaw, wouldn't it?
Kind regards,

Stef

1 reply

Ofi Khan Staff

Hello Stef Mertens

You can update till your subscription expires. After expiration, you won't be able to update but you can use the existing products. Thus the liftetime usage term comes. Please download the product from our site and then install on your site. Sometime the update channel does not work due to network or server issues.

Best regards

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