Hi there,

Sorry for the inconvenience.

I have suggestions for you...

You can use the context menu to edit those addons. Context menu appears when you right-click inside of an addon, it gives you useful edit options right there.

Another suggestion is that you can create a new Row, put a divider addon there, then disable that row, and move that disabled row on top of all.

And keep it please, must be disabled, not deleted. Then you may be able to edit all rows below.

Best Regards

Thanks for the response, the context menu does not have an option to edit the addon, it only has an option to openSettings, but once the settings is there, i run into the same issue of hide & seek with the add on edit option,

How do i create a new Row, is New row an addon. or what is the best way to add a new row.

Rashida - Thanks for your response, unfortunately i was not able to get this to work, not sure if i'm doing it the correct way, i have captured the steps in the included video > https://youtu.be/IXGy_zdJcCw Pls review and assist, this is a show stopper for us

Hi,

Here is a screencast for you! Hope it helps:

https://imgur.com/a/y113xaM

Thanks

Thankyou Rashida for the response and all the assistance, made some progress but not all the way, still could use some help to move forward, I'm still using the below document to change the sliderbackground image, https://www.joomshaper.com/documentation/joomla-templates/finance/slideshow-background-image-change

However Step 2 below is not successful for me.

Step 2:

Now scroll down a bit in the addon options in the sidebar. You will find the "Slide background image". Click Remove to delete the existing image.

Below is the video for my steps, as you can see i do not see the option for "Slide background image", pls review and assist https://youtu.be/nJrxnJZnXPY

Hello Integrin Solutions

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. I will try to fix it for you.

Best regards

Thanks for the response Ofi Khan, i have included the details in hidden content

Thankyou Rashida Rahman, that was it,

A little note in the documentation could be helpful for other users > https://www.joomshaper.com/documentation/joomla-templates/finance/slideshow-background-image-change

One related question, while i'm able to click on the blue settings of the slider, i'm still not able to click on the green settings, unrelated to the issue that i reported, but wanted to get your insights > https://youtu.be/Wf_uJygRiiI

Hi Ofi Khan, Are you making any changes from troubleshooting standpoint, i see a blank screen when i reach http://dev.integrines.com/, It was working a few mins ago, and i have not made any changes from my side. Pls advise, i don't want to step in your way, You can still use the credentials in the hidden section

Hi Ofi Khan, Just to provide more insigts, only Home screen is running into issues, other screens are working as expected, pls assist.

Hi,

Yes, I was working. And everything seems okay now. For your later issue I have solved it by going to your backend. You could not edit the green icons, because you had added a new divider addon inside the existing row/section, but I was suggested to add the addon within a new row/section. And I have showed you how to add a new row/section in my first video to you before.

However, here are the steps I have done now!

Add a new row: https://prnt.sc/1x3h8bz

Put a divider addon there and then disable the row: https://prnt.sc/1x3hbi9

Then pull the disabled row to the top: https://prnt.sc/1x3hhxf

And now you can access them all! https://prnt.sc/1x3hnbs

Please check and let me know!

Best Regards

Thank you Rashida Rahman, it works fantastic now, thanks for outlining the steps, i tried the same steps earlier, but it seems i did not drop the disabled row in the right place, but your screenshots are very helpful, i will try the same in our test environment,

Glad to know that:)

Thanks for the appreciation and You are always welcome!

Thankyou

Can i use .jpeg images, i tried to change the Slide Background Image to a .jpeg file, it is not showing in the frontend, however it is recognized in frontendeditor, i have uploaded a video with my finding >> https://youtu.be/iJ8cRyBRaTU; i have included administrator access details in the hidden content if you wish to review

Hi,

Thank you so much for your kind feedback:)

I have checked at my end and found out .jpeg as a valid supported image format there.

Here are screenshots: https://prnt.sc/1x70xcw

https://prnt.sc/1x712zh

I will try to have a look tommorow to see if I can help you with this. Please allow us time.

Best Regards

Thank you Rashida Rehman, appreicate it and looking forward

Hi Rashida Rehman, just wanted to followup to see if you may have any insights?

Hello,

Sorry for the delay... I am looking into it.

There are some pending updates, so I am trying to update them first. https://prnt.sc/1xmn1kz

Would you please update your PHP version to 7.3 kindly?

Hi,

It seems your issue has been solved now. I have changed one image to test and left it for you.

Would you please check and let me know?

Best Regards

Thanks Rashida for looking into it, it appears i needed to use the frontend editor to upload the image, Earlier i had deployed the image directly in the file system and that was not taken, the the file uploaded using frontend editor does work, thanks again for sparing time, One step forward and one step at a time :-)

Glad to know that you have made it:)

You are most welcome and thanks for your patience!