Problem With Installation Newsberg - Question | JoomShaper
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Problem With Installation Newsberg

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gregory

Template 4 years ago

Good evening, I'm trying to install the website and when the configuration is over, go back to the home page of the installation. Can you please help me?

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7 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 4 years ago #40846

Hi there!

Sorry for the inconvenience.

Would you please describe your issue a little bit more?

However, the following doc may help you in this case I hope:

https://www.joomshaper.com/documentation/joomla-templates/newsberg/quickstart-installation-problems

Best Regards

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G
gregory
Accepted Answer
4 years ago #40847

I start installing the template, I fill in all the details, database name, passwords, username, and when I press the final button to load the template, I return to the home installation page without getting an error message.

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G
gregory
Accepted Answer
4 years ago #40851

I notice that after installation it does not create the file configuration

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 4 years ago #40853

Would you please recheck and ensure that you have fulfilled all the technical requirements as well as the PHP configurations, kindly?

https://www.joomshaper.com/documentation/joomla-templates/newsberg/technical-requirements

Did you checked the link I have shared earlier? https://www.joomshaper.com/documentation/joomla-templates/newsberg/quickstart-installation-problems

Best Regards

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G
gregory
Accepted Answer
4 years ago #40854

I have checked what you told me I have to tell you that yesterday on the same server in another domain I uploaded the same template without any problem

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 4 years ago #40856

Strange indeed! Can I have a screencast showing the whole process including the issue too, please?

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G
gregory
Accepted Answer
4 years ago #40869

1 https://prnt.sc/1xx16bw 2 https://prnt.sc/1xx19lm 3 https://prnt.sc/1xx1ihw 4 https://prnt.sc/1xx1kir

I Remind you that after installation it does not create the file configuration

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