SP Pagebuilder Image Add-on Lightbox Issue - Question | JoomShaper
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SP Pagebuilder Image Add-on Lightbox Issue

M

Michael

SP Page Builder 4 years ago

hello, i've got a webpage made using SP page builder with the free helix ultimate template running on Joomla 4. i keep running into an issue using the image add-on within Page Builder.

when i add an image add-on and enable the lightbox feature and view on the front-end, everything functions normally, but the issue happens when i add in a separate row within page bulder and add the raw HTML add-on to embed a 3rd party form.

when the form is embedded and the front-end is accessed, the lightbox function seems to break. the clickspot on the images still appear, but the lightbox won't appear.

when i remove the embedded form, everything functions as normal.

what can i do? thank you!

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1 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 4 years ago #41051

Hi there!

Sorry to hear that.

It seems the third-party form you mentioned already, may have any custom code that creates a conflict with the popup function. If you do not use that form then the lightbox function working, so it means it is not a problem with our product.

I regret to say that, we can not help with code customization, as customization support is prohibited here.

Best Regards

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