OneClip Website Error 403 - Permissions Required? - Question | JoomShaper
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OneClip Website Error 403 - Permissions Required?

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Luís Ferreira

Template 4 years ago

Hi there,

I'm having some issue with my website: https://alerta3d.pt/

Sudently is givng me an 403 error. Can you help me fix thist?

Kind Regards, Luís

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5 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 4 years ago #41906

Hi,

please switch template to Joomla default one and check again.

But I don't think it's our template issue.

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Luís Ferreira
Accepted Answer
4 years ago #41908

Hi Paul,

I have done that now, and the problem persists... can you check please

If you need I can provide you the backoffice access

Thanks again, Luís

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 4 years ago #41917

Have you checked on forum.joomla.org ? error 403 is quite popular

I can take a look.

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Luís Ferreira
Accepted Answer
4 years ago #41918

I've tried to check and change some things to understand what was going wrong because its the first time it happens and I've already used this template to other projects, so its very strange.

It already has a super user, its the only user actually.

Can you please check, I've. sent you the access in private message and disabled the two factor authentication.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 4 years ago #41944

You made a basic human mistake. Code is 100% ok.

Your home page menu item was set to use page "Alerta 3D" - but somebody disabled that page, so Joomla couldn't display it content.

Fixed after 30sec.

Tenha um bom dia

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