Updates Crashed My Site Again - Question | JoomShaper
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Updates Crashed My Site Again

SM

Steven Morris

Template 4 years ago

Hello,

I went into the backend of my site and it informed me that there were updates to be done for a few modules. I did not update the version of Joomla because I know the Newsberg template isnt compatable yet. As soon as I did the updates the following message apears and I can no longer bet into the back end or see the site at all.

Parse error: syntax error, unexpected ':', expecting ';' or '{' in /home/mozza1972/public_html/test.theliberationplace.com/plugins/system/helixultimate/src/Platform/Helper.php on line 65

This is INCREDIBLY frustrating as it has happened before. Am I not supposed to do updates? If thats the case can you let me know please. Also now I have to spend time trying to figure this out, I am not a programmer so this is a difficult and time consuming thing for me to do, your help would be appreciated.

Steven.

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14 Answers
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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #42750

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Just download the template and install on your site, check again please & let me know.

-Thanks

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SM
Steven Morris
Accepted Answer
4 years ago #44722

I cannot get into the backend to download the template, front and backend are both disabled.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #44734

Does solved your issue?

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SM
Steven Morris
Accepted Answer
4 years ago #45533

No I cannot get into the backend to do anything, thats what the problem is, if I could get into the backend I would upload the tamplate again but I cant.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #45591

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

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SM
Steven Morris
Accepted Answer
3 years ago #46294

Hi,

I can give you the administration pass for the backend but the backend isnt working.

The site is test.theliberationplace.com/administrator

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P
Pinki
Accepted Answer
3 years ago #46317

Do you have ftp access to the hosting? Maybe try to edit file in the error and replace ":" for ";" in the 65 line?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #46361

Please provide me the cPanel access. Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #46535

cPanel login access doesn't work.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #46645

https://prnt.sc/22ba8tq

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SM
Steven Morris
Accepted Answer
3 years ago #46650

Sorry, I'm not sure where you want me to upload this file, which google drive are you referring to?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #46726

I have download your site backup and checked on my localhost. It works fine.

  1. Mamp latest version
  2. PHP version 7.4.21

-Thanks

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