Hi. Not sure if it's due to the last update of SP Page Builder Pro, but after last update (yesterday) I had to disable PHP warnings at my CPanel (hosting) because I was receiving errors at all pages "Warning: getimagesize(): open_basedir restriction in effect". I've been checking with my hosting provider and there aren't permission problems and they say it seems a Joomla component error. Current SP Page Builder version: Version: 3.8.1. Do you have any idea about this issue. Thank you.
Staff replied
SP Page Builder
getimagesize function error basedir
17 replies
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
-Thanks
Miguel Asked this
Hi. I'm not authorized to send you the administrator credentials. Please, let me know the configuration data that you need to check at our Joomla installation and I'll send you screenshots or what you need. Thanks.
Toufiq Senior Staff
Can you provide me a akeeba backup via google drive?
https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view
Paul Frankowski Senior Staff
If I may, I have extra questions:
- What PHP version do you have?
- Have you seen those error messages also on subpages where SP Page Builder wasn't used, and where only articles or views from diffrent component?
- DO you have enabled "Lazy Load" in SPPB Options?
- Do you use any extra compression plugin like JCH Optimze or similar that compress images?
It's important, becuase so far you are the only user with this error since many months.
Miguel Asked this
Hi.
PHP Version: 7.4
I haven't seen this error in other pages (99% of pages are made with SP Page Builder)
Lazy Load is enabled
I'm not using an extra compression plugin
Paul Frankowski Senior Staff
Are those other websites are on this same server?
Maybe there are small differences in PHP settings.
Miguel Asked this
We have other websites (in different folders) on same server but PHP version is the same for all.
Paul Frankowski Senior Staff
Can you disable Lazy Load and check again - only for testing purpose.
Miguel Asked this
4 years ago
· edited
After disabling Lazy Load I don't receive the error (I have reactivated warnings display for PHP). It seems the problem might be connected with this option.
Paul Frankowski Senior Staff
Path looks OK, file as well. But, Can try to use png file instead of used .svg - it may be a reason somehow.
BTW
You can use Lazy Loading from JCH_Optimize plugin that have even more compression options.
Miguel Asked this
Creating a png file and replacing it didn't work but after disabling Lazy Load at SP Page Builder configuration and installing and activating JCH_Optimize it worked, I'm not receiving the PHP warning again after enable PHP warnings again. I will use this plugin then instead of the embebed option at SP Page Builder, thank you for your help.
Paul Frankowski Senior Staff
We will publish SPPB update soon that should help with "getimagesize(): ..." error.
By now just ignore them.
Miguel Asked this
Ok. I'm using JCH_Optimize while the SPPB is updated. Thank you.
Toufiq Senior Staff
Guys, Can you give me a live site administrator access? I want to re-check the issue.
Note: Don't forget to share your cpanel and administrator access via hidden content. Thanks
Paul Frankowski Senior Staff
Hi Miguel,
we have fix code, it will be added inside 3.8.2 update, but can we test on your site first?
Miguel Asked this
Hi. I apologize, as I told you I'm not authorized to give you access to the live site administrator access.
Toufiq Senior Staff
Today or tomorrow you will get an update package. Already we have fixed this issue. Now the package is testing department. We will release the fix package as soon as possible. Thanks
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