Hi there,

Thanks for contacting us. Sorry for the inconvenience. I have checked your existing test2 page and module addon works fine.

-Thanks

Toufiq,

Sorry it took me so long to get back to you, the issue is not saving a page. The issue is with saving a module. Here is a direct link to a test module, add anything and then save it and you will see everything is lost: https://www.americanbrotherhood.com/J4/administrator/index.php?option=com_modules&view=module&layout=edit&id=130&client_id=

Additionally the site is now not using the Custom Style under Presets that I set up to change the colors on the site. This worked before you looked at the site so I am not sure what is going on now. I went into Helix Ultimate and I can see them fine, and re-saved in case it was that but still the site is not using those custom colors and settings there.

I was getting this error below after you looked at my site, I got past by disabling the Plugin: Content - SP Page Builder. But I think this should be looked at too.
Call to undefined method SppagebuilderHelper::onIntegrationPrepareContent() when I go to the Home page https://www.americanbrotherhood.com/J4/index.php This I got past by disabling the Plugin: Content - SP Page Builder

Thank you, Mike

https://prnt.sc/22rzymt

Toufiq,

I could not tell what the screen print was showing, I chatted with Mehtaz B and she said you received a 403 error when trying to access the backend. Could you please try that again, as it's working for both her and me.

Thank you, Mike

administrator access doesn't work

Sorry about that, please try with the updated information in the hidden content.

Once again so you have all the info here: The issue is with saving a module. Here is a direct link to a test module, add anything and then save it and you will see everything is lost: https://www.americanbrotherhood.com/J4/administrator/index.php?option=com_modules&view=module&layout=edit&id=130&client_id=

Additionally the site is now not using the Custom Style under Presets that I set up to change the colors on the site. This worked before you looked at the site so I am not sure what is going on now. I went into Helix Ultimate and I can see them fine, and re-saved in case it was that but still the site is not using those custom colors and settings there.

I was getting this error below after you looked at my site, I got past by disabling the Plugin: Content - SP Page Builder. But I think this should be looked at too. Call to undefined method SppagebuilderHelper::onIntegrationPrepareContent() when I go to the Home page https://www.americanbrotherhood.com/J4/index.php This I got past by disabling the Plugin: Content - SP Page Builder

Mike

Please check and let me kmow. Thanks

Toufiq,

I see the module now has a row with an accoridan added to it, but when I add an item to a row and save it, it is removed still.

Also in the Helix Ultimate framework the Custom Style under Presets that I set up to change the colors on the site are not being used. This worked before you looked at the site so I am not sure what is going on now. I went into Helix Ultimate and I can see them fine, and re-saved in case it was that but still the site is not using those custom colors and settings there.

Thank you, Mike

Can you share a screencast video of the full scenario? I will check & get back to you soon. Thanks

Toufiq,

Please see this video as requested for the saving issue within a module. https://www.americanbrotherhood.com/J4/images/Video-showing-Module-losing-addons-on-save.mov

On the issues of the Custom style not being used, if you take a look at the front of the live site you can see that the colors, etc are set and working. They also worked on the J4 site previously and don't anymore. The live site is https://www.americanbrotherhood.com and as you can see the dev site https://www.americanbrotherhood.com/J4 is not styled using those colors that are in the Helix Presets using custom style. Here is a screen print of the backend and the body background color that should be used: https://www.americanbrotherhood.com/J4/images/backend-showing-custom-style-not-working.png

Thank you, Mike

Toufiq,

Thank you, if I run into these problems again I now know what to look at.

Mike

Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

Toufiq,

I tried to write a review for you, and when I click on Write Review, I get a page that says: × Error Not found!

Sorry, I could not do that but this problem has been going on for months and I had previouly reported it to the JED.

Mike

Thanks 😍