Hello George Antonatos

You might have missed to attach the screenshot. Please share the screenshots of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

Best regards

Hello, I have sent the screenshots to your mailbox, but, if you insist using the above services, will send them again I don't see a point for a screenshot for the first and most important issue though: the video at homepage slider does not play on mobile devices, no need for a screenshot for that, correct?

https://imgur.com/a/BIYRwIY uploaded 4 screenshots

Thanks for the screenshots. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Hello Ofi, thanks in advanse for your time, created admin for you

Hello joomshaper team, we have disabled our security extension and patiently waiting for you to login

Thanks for the access. I have changed in three areas and shared for your checking. Your site issue is fixed. Please check and let me know.

https://prnt.sc/23ubukp

https://prnt.sc/23uc4yr

https://prnt.sc/23ud8xm

excelent thank you! the main issue was the video on mobile view though is there a solution about that? the customer has really nice videos that on desktop show very cool can you try fix that?

You are welcome. Home page first section slider is working. I have checked with an android mobile device.

on 3 different iOS devices, in different sizes, none of them displays the video indeed on android devices is ok, but obviously we are looking to be ok on iPhones also can you preview the website from a random iPhone?

good morning we can confirm that the video on the slider does not display in all iOS devices do you wish to open a different case/support ticket so that this one can close? whatever is best for you, but we must have an answer if you are planning to login so we can re-enable our security extension

Good morning. I have checked with iPhone and figured out the issue. I have forwarded it to the developer. Please allow us some time to check and fix it.

thank you! if the problem is identified, no problem take your time

Hello again, are there any news with the video issue?

Apology for the delay. I was on a holiday. This issue is critical and it will take time. We will fix it in the update.

ok Ofi I understand, so you will not be needing backend access, I will restore our security extension we will wait for the next version