Hi there!

Thanks for your query.

Are you talking about the Organic Life Template, please?

Actually, it is pretty old template and based on Helix v2, which is not supported anymore. A humble request to you, please choose templates based on the Helix Ultimate or helix3 framework. https://www.joomshaper.com/joomla-templates

You will get framework and compatibility information from the template details page.

https://prnt.sc/23gipqk

Best Regards