Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

Note: Please share an screencast video about full scenario of issue

-Thanks

Thank you for your answer Toufiq. I cannot give you access to my local work. But I hope the following screenshots will help you to figure it out.

1. The Helix Ultimate Plugin is enabled.
2. The article on frontend before editing it. The intro (Lorem ipsum ad ...) is shown
3. The article's setting for displaying the intro ("Show Intro Text") in backend is enabled
4. Saved article after editing it in frontend. The intro (Lorem ipsum ad ...) is missing
5. The setting for displaying the intro ("Show Intro Text") became disabled in backend
6. I disable the plugin
7. ... and enable "Show Intro Text" again.
8. I reload the front page. Intro is shown.
9. Now the intro is still available after editing and saving the article in frontend

Hi there,

Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Hi Toufiq!

Due to corporate rules and law restrictions, I am not allowed to give you access.

Please create a sample Joomla installation with your Helix Ultimate plugin to follow the nine steps I described above.

I'm sorry for the inconveniance, thanks. Thomas

http://helix-framework.org/administrator

http://helix-framework.org/administrator

Thanks Toufiq!

First time J4 :-). But the result is the same.

I had to change the options "Intro Text" for content in general to "Hide". In the backend I set "Intro text" for the article on "The Making of a Legacy: First Steps in the Trump Era" to "Show". In the frontend I logged in and added a line at the end and saved the article. Now the intro is missing and the option "Intro text" in the backend of this article is reset to the global option "Hide".

This resetting behaviour applies to all options of the article - even layout overrides .....

Thanks, Thomas

Please check this article again.

http://helix-framework.org/blog/the-making-of-a-legacy-first-steps-in-the-trump-era.html

I edited the article on frontend again.

The Intro text "It won’t be a bigger problem to find one video game ...." is misssing in full text view.

Do you wanna hide introtext from details page or listing page? or do you wanna hide intro text from the details page? Please explain. Thanks

No, I don't want to hide the introtext from the details page of this article. But: the introtext becomes hidden after editing the text on front end. Thanks

Please watch the video.

https://drive.google.com/file/d/1jNcUmkXLsBrCRa1Res8CvWDrsy7xfRpy/view

I edited the article in frontend and added a sentence to the intro. Look at this image shows the article after my edit.

Joomla 4 has a issue. I will add this issue in our working board. I hope developer team will fix it soon. Thanks

Thank you very much Toufiq. Joomla 3.x has the same issue. I've been searching for the cause of it for days because there are lots of editors working in six langauges from different countries on our page.

I have checked the Joomla3 and it works fine.

I have tested editing an article in frontend of a page using J3 with Helix Ultimate 2.0.6 enabled. The intro is not visible any more after the edit in full article view.

Did you watch the video which i have shared with you?

Yes I did. And I habe checked the problem 10 times prior contacting you.

http://helix-framework.org/helixj3/index.php/blog/how-marching-for-science-risks-politicizing-it

The default setting for articles for Intro Text was set to "On" in content/options. After setting the global setting to "Off" and the article setting to "On" the result is what I try to communicate.

Joomla 4 has an issue. We will fix it next update of Helix Ultimate. Thanks

No fix for J3?

Joomla 3 doesn't have problem.

https://www.loytec.com/images/stories/helix-frontend-editing/frontend-editing-problem-helix-plugin.mp4

Thanks for your video. I will share our developer team.

Thanks for your feedback.

Thanks again for your video. :)