Staff replied Helix Framework

Crash after the update to Joomla 4.1.0

Asked by nagata 4 years ago Last activity 4 years ago

Hello,
I purchased a Quickstart of Helixultimate and SP Page Builder Pro.
I am using a template of J-BusinessDirectory which was made with Helix as well.
Yesterday, I made an update of Joomla 4.0 > 4.1
Then 500 Error.
My site is multilingual (default: Japanese, and German, English)
After a while I found out that only the original default template style works (duplicated/copied template styles for other languages do not work)
SP Page Builder works, but the pages built with copied template styles do not work.
However it was also only for a short time.
Now nothing works. No page is shown (500 Error) if the Helixultimate is used.
The pages, which SP Page Builder were used will be displayed on Cassiopea.
If I am the only one which have such issues, something on my site should be wrong.
But, I have to insist that all were fine till I made an update last night.
I appreciate if you can help me or give me tipps what I should do.

https://euro-japan.net/

SP Page Builder 3.8.3
Shaper_helixultimate 2.0.5
Joomla! Version Joomla! 4.1.0
PHP Version 8.0.15

Thank you and
best regards,
Ichiro Nagata

7 replies

Toufiq Senior Staff

4 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. You need make sure that your template is ready to use with the Joomla4. Cause, We are not owner of J-BusinessDirectory Template. They have used our Helix Framework only. Maybe they have made changes of the Template. I would request you to contact your template provider to make sure is your template compatible with J4 or Not.

-Thanks

nagata Asked this

4 years ago · edited

Hello,

After I posted a question I looked at and tested my site thoroughly in several ways.
My site is multilingual (German, English and Japanese as default language).
German and English pages with Helix framework and Page Builder work all fine without any issues.
Only Japane pages are not displayed, error 500.
However, these Japanese pages which were made with Page Builder work, not on any Helix templates which are using Helix framework, but on cassiopeia in which no Helix framework is used.
The fact is that all these happened just after the update of Joomla 4.1.

That is why I came to the conclusion, that the issue must be caused, either by

Japanese language (Joomla)
Helix framework

Alternatively, to lose this issue temporary, I like to know if there is a possibility to let work SP Page Builder pages without using Helix framework. Other framework or other version?

Thank you and
best regards,
Ichiro Nagata

Toufiq Senior Staff

4 years ago

Can you share a short video about your issue and provide me the site login credentials via hidden content area. I will check & get back to you soon. Please make sure that your template provider doesn't override anything of Helix. Thanks

nagata Asked this

4 years ago · edited

Thank you very much.
I added the access data for
https://euro-japan.net

As I tinkered the pages and menus the site is messy, but the ground issue is same.

However, now I have installed the Quickstart again on another subdomain.
Untill now it works all fine with Helix-Ultimate-Framework and Page Builder on the Joomla 4.1 in every three languages including Japanese.
So, something else could be factor.

I appreciate for any information and help.
Best regards,
Ichiro Nagata

Toufiq Senior Staff

4 years ago

At first downgrade your PHP version 8 to 7.4 and let me know. You may forget to share a screencast video about your issue. Thanks

nagata Asked this

4 years ago

Thank you for your help.
I changed to PHP 7.4, but it did not make any change.
Maybe it is better to remake again with a Quickstart.
It is time consuming, but it seems like safer.
How do you think?
Anyhow thank you very much for your help.

Toufiq Senior Staff

4 years ago

It will be better to re-install Quickstart pack. You are most welcome :)