Front end and back end site crashed when updating Helix Ultimate 2.0.7 with joomla 3.10.6 - Forum | JoomShaper
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Front end and back end site crashed when updating Helix Ultimate 2.0.7 with joomla 3.10.6

Asked by Stephen 4 years ago Last activity 4 years ago

It had been a long time since I had completed any updates on site. I updated joomla from 3.9.24 to 3.10.6 which seemed to work fine. Then when I updated plugins the site crashed both front end and backend.

I believe it was the Helix Ultimate update which caused it to crash as I recieve message

public_html/beachfitdancecom/plugins/system/helixultimate/bootstrap.php'
(include_path='.:/opt/cpanel/ea-php80/root/usr/share/pear')

When I use PHP 8 and above and just get a blank screen when using PHP 7.x

I updated helix ultimate 1.1.2 to 2.0.7. However I did run "update all" so can't be certain it was Ultimate.

12 replies

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Toufiq Senior Staff
4 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Stephen Asked this
4 years ago

I've posted requested info in hidden content.

Toufiq Senior Staff
4 years ago

Please increase your server disk space. Cause, Helix ultimate plugin not uploaded fully and if i try to upload file then it says

https://prnt.sc/HR50H7a7mQNR

Stephen Asked this
4 years ago

Do you know what the file size is so I can ensure there is enough space?

Stephen Asked this
4 years ago

Ok I spoke to my hosting. They said I've got unlimited space as its shared hosting. However sometimes you can get that message when uploading through file manager and you can try uploading through FTP. Hopefully that helps.

Stephen Asked this
4 years ago

I have a similar website which I haven't updated yet. Is it possible for me to just copy the Helix Ultimate plugin from the file manager of that site and replace the /public_html/beachfitdancecom/plugins/system/helixultimate in file manager on the site that isn't working? Essentially restoring the old site. Or are there stored settings within the Helix Ultimate Plugin for that specific site and by replacing cause the website not to display properly?

I don't have an operating backup of the current site that isn't working.

Toufiq Senior Staff
4 years ago

Can you give me FTP access?

Stephen Asked this
4 years ago

I have created an FTP account. Please see hidden content for log in details.

Toufiq Senior Staff
4 years ago

Check now. Thanks

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