Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

I've posted requested info in hidden content.

Please increase your server disk space. Cause, Helix ultimate plugin not uploaded fully and if i try to upload file then it says

https://prnt.sc/HR50H7a7mQNR

Do you know what the file size is so I can ensure there is enough space?

https://prnt.sc/fujl3U5evheK

Ok I spoke to my hosting. They said I've got unlimited space as its shared hosting. However sometimes you can get that message when uploading through file manager and you can try uploading through FTP. Hopefully that helps.

I have a similar website which I haven't updated yet. Is it possible for me to just copy the Helix Ultimate plugin from the file manager of that site and replace the /public_html/beachfitdancecom/plugins/system/helixultimate in file manager on the site that isn't working? Essentially restoring the old site. Or are there stored settings within the Helix Ultimate Plugin for that specific site and by replacing cause the website not to display properly?

I don't have an operating backup of the current site that isn't working.

Can you give me FTP access?

I have created an FTP account. Please see hidden content for log in details.

Check now. Thanks

It appears to be working. I'll have my partner check over it when she wakes up as it is her site. So she'll better spot anything not working.

What did you do to fix it? As I imagine as my other site is very similar I'm going to run into the same problem.

Uploaded Helix plugin files here

/plugins/system/helixultimate