Licence Key - Forum | JoomShaper
Staff replied SP Page Builder

Licence Key

Asked by Phil973 5 years ago Last activity 5 years ago

Hi, i just reniew my licence for SP Page Builder.
Not sure if i had to but i past the Licence from the dashboard on my joomla backend, clear joomla cache, but it still asking for email and licence key on the editor.
Thanks in advance

14 replies

Oldest first Newest first Most helpful
Mehtaz Afsana Borsha Staff
5 years ago

Hi,
Give me your email address please

Rashida Rahman Staff
5 years ago

Hi,

You will get all related info there:

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/installation

And please make sure you have input your email and license key to SP Page Builder -> Pages -> Option (on the right) -> License & Update (input your email and license key) -> Save and Close. and then clear your browser and Joomla cache. The email should be the one you have account with us!
Please give me a screenshot of that page if you have already put them!

Most importantly, You have to copy the license key from your Joomshaper Dashboard. I have attached a screenshot for your ease:
https://prnt.sc/vesh66

Hope it helps!
Best Regards

Phil973 Asked this
5 years ago

Update from 3.6.10 to 3.7.9 successfull
Licence key updated
email address correct (unchanged)
Joomla cache cleared
Browser cache cleared
Still asking for mail and licence key

Also, it shows this message "SP Page Builder database update required"
when i proceed, then it show this message "Database update required SP Page Builder has been updated. To keep things running smoothly, we need to update your database. We strongly recommend you to take a backup in case anything goes wrong.
Table

__sppagebuilder_integrations

Mismatch found on the field: title, expected default value: '', found: n/a

I'm really not a expert, should i continue safely or i'm i exposed to mess if doing so?

Rashida Rahman Staff
5 years ago

Hi,

Yes, you can proceed through the SP Page Builder database update button.

Taking full backup is recommended always before performing anything!

And I need your email address and screenshot of that page to check your issue.

Best Regards

Phil973 Asked this
5 years ago

I just update another site and it still request as well email & Licence key to access "Blocks" in the front editor
On this website as well it was requested a database update which i did but nothing change, still SPB full features are not activated...
the issue seems recurent...

Rashida Rahman Staff
5 years ago

Please give me your email address!

Rashida Rahman Staff
5 years ago

Yes, as expected, this is not the correct email address associated with your Joomshaper account.

Please see the screenshot:
https://prnt.sc/yalr9e

There might be other email address of you, please give me to check!

Or you can check it from your edit profile option of the Joomshaper account to see which one you have used while created the account with us!

Best Regards

Phil973 Asked this
5 years ago

This is yes the email address i use to register my acc with you in 2018!
This is the email address displayed on my profile
This is the email address where i receive yesterday the confirmation of my licence renewal
I don't understand
Can you check on your end?
Thanks

Phil973 Asked this
5 years ago

11 hours ago.......

This is yes the email address i use to register my acc with you in 2018! This is the email address displayed on my profile This is the email address where i receive yesterday the confirmation of my licence renewal I don't understand Can you check on your end? Thanks

Log in to reply.