SP4 Major Issues - Forum | JoomShaper
Staff replied SP Page Builder

SP4 Major Issues

Asked by Gary 4 years ago Last activity 3 years ago

I went ahead and purchased a new license anticipating the next greatest thing from it, but what a headache this is now.

  1. Frontend editor does not have full editor functions such as adding an image via the editor into a field of text whether its tiny or JCE
  2. OG graphic on pages has disappered when posting links on all sp pages and only now shows site logo
  3. Some pages does not show slideshows when trying to edit from frontend
  4. NO BACKEND EDITING - this was a prime function for me as editing or creating pages this way never gave issues whereas frontend editing always had some sort of glitch or issue that the backend editing never had.

Simply said, I'm very very not impressed, and have been a client with you for a number of years and while I've had hicups along the way and had it resolved, this by far is one of the most disapointing experiences to date considering the money spent and now loss of my time which is money lost as well. I have two other sites of which I will not upgrade to version 4 yet until these issues find resolution. I had hope this would make things even better and but so far am left in doubt.

41 replies

Ofi Khan Staff

Hello Gary

Apology for your experience with our product. Please share details about 1 and 3 issues with screenshots and necessary page links. I have found the issue with OG information. I will talk about it with the developers.

Also, we are not going to back to Backend editor. We are trying to make the frontend editor as smooth as possible. Please allow us some time to make things stable. We would appreciate your feedback in the meantime.

Best regards

Ginius

Also, we are not going to back to Backend editor.

Big and wrong decision. I can promise you you will loose a lot of customers. Just for security reasons Joomla has a dedicated backend. And leaving this behind is a wrong decision. I know for some customers it could be handsome, but for the most nof. Also with these decision you arer going to try to make Joomla more loke wordpress. DON"t DO THAT. These are two total different products.

If I look to all discussions about this issue, it looks to me that Joomshaper is not listing to paying customers. I already gave them a lot of feedbakc, and most of it has not achieved yet.
I realy don't know why Joomshaper is not listing carefully, at the end the customers are paying your bill.

We are trying to make the frontend editor as smooth as possible. Please allow us some time to make things stable. We would appreciate your feedback in the meantime.

Here you arer saying it is not stable. Why bringing a product on the market as it is not stable. This will not harm customers, but also the name of JoomShaper.

Again, leaving the backend is a very, very bad desiscion. I realy wish Joomshaper toke more care and listen to paying customers. Please listen to.

Ofi Khan Staff

Hello Ginius

Thank you for your feedback. I understand that you are disappointed with our decision. But we have done our research before taking such a bold decision. We also know that it was a risky take over. But we are very confident about our product and our vision of where we want to go with it.

Maybe I used a wrong word here. Our products are very much stable. I wanted to say that it is not fully bug free. Big changes take time. The developer team are really working hard to make it pixel perfect. This is what I was trying to convey.

Let's co-operate each other and make the best out of it.

Best regards

Ginius

Hi Offi,

Thanks for your fast response.

I would be nice if you could share the research and what the reason is to made that decision. What where the pro and coins not seen from JoomShaper, but from the customer point of view. This could helpfull to get the confidence of users back. Probebly that is what is missing.

Please share that inofrmation. Why am I asking that? Could be that I am missing a important peace to make a decend decession.

Rob Rosko

Just my 2 cents, but no back-end editing means you'll be losing another customer and definitely no upgrade to version 4.x

Gary Asked this

I provided your support with login information in my comment to verify and see for yourselves the issues at hand. I have delayed even doing anything with pagebuilder until I can get a resolution to this which is quite maddening. I paid for 3 three month subscriptions over the last 12 months and have been a longtime customer and then bought the latest subscription because your subscription plans changed which were not the best before but I took the bullet and thought wow, next version is going to be even better with a shop function coming which I need as its a nightmare trying to get an eshop working perfectly with pagebuilder...WRONG!!!

While your team may feel the backend editor is worthless I can see from the comments so far I'm not alone in feeling this is a grave mistake of your part and if I wanted a wordpress site I would have built it with wordpress and not joomla.

So what is going on??? I've tried every editor and get the same result with pagebuilder. The editor works perfect no matter which one I use in any other addon or basic article.

J

I'm in a simular situation the SPPB 4 will not even allow me to make new pages? or edit them. This is very glitchy.

Jason

Ugur Uygur

@ofi What kind of market research did you do? :)

Ginius

@ofi

I asked that already a week ago, but no answer.

It would be nice that Joomshaper shares what there idea is to walk this path. This will help people to trust the feature path of Joomshaper.

I know new programs has, most of the time, small issues. Issues can be solved. I guess it would be hlepfull for Joomshaper (the support persons) and the customers if there is a shared bug list (like Joomla also did). People can then see if they find a bug if it is already on the list if so if it was solved (in wich version).
Probebly you would tell now, we have it, this forum, but a forum is not a bug list (just like it is not a manual place). It is a place to help each other. A simple list witch all bug will help to make clear communication.

Pavel

Hi all.

JoomShaper Team said the next three years SPPB 3 will be supported. Therefore, the transition to SPPB 4 is not mandatory now. During this time, I hope they will correct all problems.

Personally, I use JCE (free) editor in my work. This is critical for me.

SPPB 4 has critical problem when using JCE editor. At least until this problem is corrected, I believe that SPPB 4 is completely unsuitable for production sites.

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