Hi, In my joomla configuration SMTP work fine (using mail test) but the contact form in SP Page Builder Pro doesn't. I also have no error or confirmation message in the contact form after sending the form.
Best regards
Staff replied
SP Page Builder
Contact form is not working with SMTP joomla configuration
9 replies
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. If you want to use the contact form addon then you have to use the PHP mail function or you have to use the form builder addon instead of contact form addon.
-Thanks
seooes
I have the same problem with SMTP. Test works fine, but actual form won't.
When using barber template the form builder addon won't work, but with the default Joomla template form buidler addon works fine.
After pressing the sendbutton the form content show up in the page URL.
?form-builder-item-%5Bfirst-name%5D=Name1&form-builder-item-%5Blast-name%5D=Name2&form-builder-item-%5Bemail%5D=test%40email.com&form-builder-item-%5Bsubject%5D=Test+message&form-builder-item-%5Bmessage%5D=Testing.&form_id=eyJyZWNpcGllbnRfZW1haWwiOiJjR2x5YVhSMFlVQndkWFZ6WlhCaGJteHBhV3RsY21GellXNWxiaTVtYVE9PSIsImFkZGl0aW9uYWxfaGVhZGVyIjoiVW1Wd2JIa3RWRzg2SUh0N1pXMWhhV3g5ZlFwU1pYQnNlUzF1WVcxbE9pQjdlMlpwY25OMExXNWhiV1Y5ZlNCN2UyeGhjM1F0Ym1GdFpYMTlDZz09IiwiZnJvbSI6ImNHbHlhWFIwWVVCd2RYVnpaWEJoYm14cGFXdGxjbUZ6WVc1bGJpNW1hUT09In0%3D%3Aea4c5aae0b04c565b9a5e1d71f512a7a&addon_id=1589708819691&email_subject=e3tzdWJqZWN0fX0gfCBZaHRleWRlbm90dG8gLyBTw6RpbHl0eXMgamEgbGl1a3VvdmV0IHwgUFNMIEouIFLDpHPDpG5lbg%3D%3D&email_template=PHA%2BPHN0cm9uZz5Mw6RoZXR0w6Rqw6Q6IDwvc3Ryb25nPnt7Zmlyc3QtbmFtZX19IHt7bGFzdC1uYW1lfX08L3A%2BCjxwPjxzdHJvbmc%2BU8OkaGvDtnBvc3Rpb3NvaXRlOiA8L3N0cm9uZz57e2VtYWlsfX08L3A%2BCjxwPjxzdHJvbmc%2BQWloZTogPC9zdHJvbmc%2Be3tzdWJqZWN0fX08L3A%2BCjxwPjxzdHJvbmc%2BVmllc3RpOiA8L3N0cm9uZz57e21lc3NhZ2V9fTwvcD4%3D&success_message=T2RvdGEgaGV0a2ku&failed_message=Vmllc3RpbiBsw6RoZXR5cyBlcMOkb25uaXN0dWkuIFlyaXTDpCB1dWRlbGxlZW4u&captcha_type=default
Silvia Gardiol Asked this
In my case, I was able to use the form but for that I had to use a different email address.
The email address of the sender must be different from the one of the recipient.
This is strange and not very pleasant because I could not use [email protected].
I hope there will be a fix for this.
Toufiq Senior Staff
Will you please provide me the Joomla administrator access to check the issue?
seooes
Thanks Toufiq. I send you access details.
Toufiq Senior Staff
Please check now. Thanks
seooes
Great! I don't know what you did but SMTP with forms are now working fine.
Thank you.
Toufiq Senior Staff
I can't remember what i did. :(
ferrari_stefano
Hello Toufiq, actually I have the very same problem, so if you can tell me what you have done to fix it, I'd appreciate a lot.
Toufiq Senior Staff
Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.
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