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Form Builder setting problem

Asked by keyjus 5 years ago Last activity 5 years ago

Greetings ,
I have a problem with the SP builder addon (Form Builder),
I had finished with the settings of Recipient Email , web server and the form items that I needed.
Although the email had been sent by form builder and Recipient Email also received , the email content beside knowing the sender email , other information was lost .
Please provide technical support regarding this issue . we appreciate your help thank you

PS: The following attachment (pictures) was the process of the testing form builder , I hope it might help get a good understanding of this issue.

Website: https://e44.tzuchi.com.tw/dep/chm_gov/index.php/other-information/contact-us

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Accepted answer

Marked as the solution
Ofi Khan Staff
5 years ago

Hello keyjus

Please share your administrator access here to check. Use the Hidden Content box to share the credentials.

Best regards

8 more replies

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keyjus Asked this
5 years ago

ok thank you so much

Best Regards

Ofi Khan Staff
5 years ago

Unfortunately, I could not log in on your site. Please check the credentials again.

keyjus Asked this
5 years ago

I am sorry for the late reply

the hidden content had now paste the site link

Once again , thank you for your help

Best Regards

Ofi Khan Staff
5 years ago

Your issue is fixed now. Please check your site.

keyjus Asked this
5 years ago

Dear Khan , thank you for the assist ,

i had tried and only works on the first email which is sent

then , the problem become the form builder no longer can sent the test message to our email

although form builder message from the website said had sent success , but our email box didn't received any of it after the first success email .

i had re-check the email template selection was still our email-box.

please help us to assist this new problem

Once again , thank you for helping us

Best Regards

Ofi Khan Staff
5 years ago

Your from email was incorrect. I have fixed it now. Please check again.

keyjus Asked this
5 years ago

Dear Khan

i just tried and it works ( english & chinese)

thank you so much for your support

Best Regards

Ofi Khan Staff
5 years ago

You are welcome

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