I am trying to create an album in SP Image Gallery. When I try to save the album it says, "must have featured image". When I try to upload an image to featured image it doesn't upload. I've tried different sizes, reinstalled the component, no joy.
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Sp image gallery - cannot create album as featured image will not upload
20 replies
Ofi Khan Staff
Hello Suzie
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
Renee Charbonneau Asked this
See in hidden content
Ofi Khan Staff
Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial
Renee Charbonneau Asked this
I have backed up the website on the server. Please proceed.
Ofi Khan Staff
Apology for the delay. I am checking your issue. Have you tested it on your localhost or other hosting? Does it work there?
Renee Charbonneau Asked this
No, I don't have a localhost set up and all my sites are on cloudaccess.
Ofi Khan Staff
Apology for the delay. It is taking longer than expected. I will share you an update by tomorrow.
Renee Charbonneau Asked this
We have held off adding our content and sending out our newsletter to get this fixed as it changes our our articles displays. Please advise
Ofi Khan Staff
Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial
Renee Charbonneau Asked this
Please read full threads. I have already backed this site up at the host level. I do not use akeeba. I have held off on anyone adding any content waiting on your fix. Please proceed with fix.
Renee Charbonneau Asked this
I have now installed akeeba and did a backup. please login using the login info in hidden.
Ofi Khan Staff
Sorry, your given credentials do not match now. Please check it.
Renee Charbonneau Asked this
I just went in and checked the login again. It works for me. Are you sure you are looking at the hidden content on this thread that has the login to the backend? I will copy paste it again
Renee Charbonneau Asked this
Were you able to login to the website? Please let me know. Thank you.
Ofi Khan Staff
Yes, I can log in now. I am taking your site backup for checking the issue.
Ofi Khan Staff
Your site looks okay. You might have changed something in the hosting end.
Renee Charbonneau Asked this
Now all there is is a CALL STACK displaying on the front end? I did nothing at the host .Please help
Ofi Khan Staff
I guess you are talking about the homepage. I have fixed it. Please check now.
Renee Charbonneau Asked this
Thank you very much! I see that the issue is fixed.
Ofi Khan Staff
You are welcome 😊
Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.
I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback onÂ
This will inspire us to improve.
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