Hello Suzie

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

See in hidden content

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial

I have backed up the website on the server. Please proceed.

Apology for the delay. I am checking your issue. Have you tested it on your localhost or other hosting? Does it work there?

No, I don't have a localhost set up and all my sites are on cloudaccess.

Apology for the delay. It is taking longer than expected. I will share you an update by tomorrow.

We have held off adding our content and sending out our newsletter to get this fixed as it changes our our articles displays. Please advise

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial

Please read full threads. I have already backed this site up at the host level. I do not use akeeba. I have held off on anyone adding any content waiting on your fix. Please proceed with fix.

I have now installed akeeba and did a backup. please login using the login info in hidden.

Sorry, your given credentials do not match now. Please check it.

I just went in and checked the login again. It works for me. Are you sure you are looking at the hidden content on this thread that has the login to the backend? I will copy paste it again

Were you able to login to the website? Please let me know. Thank you.

Yes, I can log in now. I am taking your site backup for checking the issue.

Your site looks okay. You might have changed something in the hosting end.

Now all there is is a CALL STACK displaying on the front end? I did nothing at the host .Please help

I guess you are talking about the homepage. I have fixed it. Please check now.

Thank you very much! I see that the issue is fixed.

You are welcome 😊

Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on 

1. Joomla Extension Directory
2. TrustPilot

This will inspire us to improve.