Solved Extensions

SP Property the component does not work as expected. error with photo gallery and preview sizes

Asked by Genadijs 2 years ago Last activity 2 years ago

Dear JoomShaper,

I purchased your subscription for the SP Property component (Empire template) and was extremely disappointed. On your demo site for "Empire" and "Estate," everything looks perfect, but in reality, it's not the case.

I have previously contacted you, but my issue has not been resolved. I am unsatisfied!

I installed the version of the "Empire" site (empire_quickstart_j4_v3.0.0). Instead of images, there are specified dimensions that I should use. The gallery images of real estate (Thumbnail Tower) should be 520x628, but on your demo site, they are 640x715, and in the real estate list (Thumbnail), the images are sized 360x207. If I upload real estate images with the dimensions specified in my example (520x628), the images in the real estate list (Thumbnail) remain at 520x628, but on your demo site, they become 360x207. In the SP Property settings, the dimensions for Thumbnail (360x207) and Thumbnail Tower (640x715) do not solve the problem at all!

How can I configure it to match your demo site for "Empire," with Thumbnail Tower dimensions of 640x715 and Thumbnail dimensions of 360x207 pixels?

look at my test site: link in hidden content

Accepted answer

Marked as the solution

Toufiq Senior Staff

2 years ago

Please check now and let me know. Thanks

Genadijs Asked this

2 years ago

Super! I'm very glad everything is fixed! thank you very much!

Toufiq Senior Staff

2 years ago

You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.

To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.

As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.

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We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.

Best regards,

Toufiqur Rahman

Team Lead, Tech Support (JoomShaper)

20 more replies

Toufiq Senior Staff

2 years ago

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. You didn't added any images inside the property. Besides, our templates are used placeholder image inside the quickstart packages.

-Thanks

Genadijs Asked this

2 years ago · edited

This is your template, I purchased and downloaded it from you! I gave you access to the site, try to upload something yourself and you will understand that there is a problem with the photo sizes.

The yours demo site size photo

This is in my test site size foto

all photo

Toufiq Senior Staff

2 years ago

I have checked & it works fine. After upload images you should click on upload button from the bottom.

https://prnt.sc/PCJIUn1LRc4h

https://test.bykroki.com/index.php/sp-property/properties/2-manama-twin-tower

Genadijs Asked this

2 years ago

Sorry but no, in the real estate listing they look good but in the slider they are small, not like on the demo site!

demo site size foto

my test size foto

upload a photo with the same size as on your demo site (640x715) and you will see that in the real estate list the photo becomes large and different from the size on your demo site

Toufiq Senior Staff

2 years ago

It's depend on image size.

https://test.bykroki.com/index.php/sp-property/properties/2-manama-twin-tower

Genadijs Asked this

2 years ago · edited

Thank you for your effort, but I'm sorry, it doesn't work as it should!

Sorry!!! You do not understand me? are you reading what I am writing to you??? Look carefully at your demo site, the photos are uploaded in size 640x715, they are displayed perfectly in the real estate slider and in the real estate list they are automatically cropped to size 360x207, everything looks perfect on your DEMO SITE! but on my test website it looks bad.

You uploaded a photo with a size of 640x715 on my website, but now the scroll arrows have disappeared in the slider, and in the real estate list the photo has a size of 640x715. WHY didn’t the dimensions automatically change to 360x207??? where did the arrows from the slider, why the specified dimensions in the component SP Property settings do not work???

arrow in demo site
Where are the arrows on my website

Toufiq Senior Staff

2 years ago

Arrow button is back. Please check now and i will back soon with solution about your image croping issue.

Genadijs Asked this

2 years ago

Thank you for returning the arrows. I'll wait fixing the problem sizes.

Toufiq Senior Staff

2 years ago

Already, Informed our team to check the thumbnail issue. Thanks

Genadijs Asked this

2 years ago

I really hope this gets resolved soon

Toufiq Senior Staff

2 years ago

We are trying to provide a hotfix as soon as possible. Thanks

Toufiq Senior Staff

2 years ago

Thumbnail issue solved. Please check now. I will let you know when gallery image ordering issue solved.

Hammond Burke

2 years ago

What fixed the issue?

Genadijs Asked this

2 years ago

Yes, this solved my problems with thumbnail sizes

Genadijs Asked this

2 years ago

Super!!!, Thenks! now I see that everything works! How can I fix this on my main site and how can I fix the button REQUEST FOR PRICE?

Button REQUEST FOR PRICE dont work!

Toufiq Senior Staff

2 years ago

Where exactly? Please check the gallery image order change function.

Genadijs Asked this

2 years ago

The Request button does not work if order a price is selected in the Price Request settings
Request for price

Toufiq Senior Staff

2 years ago

Just drop here your FTP access. I will fix it tomorrow. Thanks

Genadijs Asked this

2 years ago

Thank you! I am sending (Hidden Content) access to FTP

Toufiq Senior Staff

2 years ago

I will share a build as soon as possible. Thanks

Toufiq Senior Staff

2 years ago

Here is the latest build. Please check and let me know.

Genadijs Asked this

2 years ago

Thank you! I'm happy, everything works!

I noticed a few more problems after installing the site, a problem appeared related to the SP PROPERTY database, and it is also not possible to close installation messages (post installation message), how can these problems be solved?

Maintenance: Database Problem

post installation message

problems

Toufiq Senior Staff

2 years ago

I will try to fix it tomorrow. Just drop here your database access. Thanks

Genadijs Asked this

2 years ago

Ok! Thenks!

Hammond Burke

2 years ago

I had the same thumbnail issue. Do I download the latest extension to fix it?

Toufiq Senior Staff

2 years ago

https://drive.google.com/file/d/17VLpuw0mbt7SfG0Ax5qSMGFYjYtHEvat/view

Hammond Burke

2 years ago

This package did not fix it for me. In fact, the thumbnails don't show now. See the screenshot. Also notice the scrollbar at the bottom. The thumbnails are expanding the browser width instead of disappearing.

Hammond Burke

2 years ago

The original properties haven't changed. The new ones I create, the thumbnails disappear.

Hammond Burke

2 years ago

Note that I am using the SP Property extension.

Genadijs Asked this

2 years ago

what template are you using and what slide style do you have selected in the menu settings (sp property, menu type)?

I use the slide style (multiplay slide style) because with the style (single image slider) you can’t upload a lot of photos and I don’t like how it looks on my website.

When I upload new photos, I always clear the browser cache and give new names to the photos; if I don’t do this, then my thumbnails also fade or become distorted.

Hammond Burke

2 years ago

Thank you! That did the trick. I hadn't seen that setting so it was set on single. I changed it and now it works. Not crazy about the style of gallery the multiple image is but it works. I am using the T4 framewoth with the blank template. Using SP Page Builder to build out the site and SP Property for the real estate section.

Genadijs Asked this

2 years ago · edited

I was glad to help you. My gallery image settings in SP Property are set to 360x207 for thumbnails and 640x715 for (Thumbnail Tower) large photos in the slider. you need to indicate the dimensions correctly and re-upload the photo, then it should look better.

should look like this

Genadijs Asked this

2 years ago

Hello dear friend!
Thank you for being able to correct important elements of the site. You have done a lot, I appreciate your work.

I don't have much time to wait for the database to be fixed and the Post-installation Messages to be fixed, so I decided to re-install the site without using the quick install. Now there are no problems with the database error or error Post-installation Messages.

Much to my chagrin, while setting up the site I discovered other errors...

Switching pages (pagination) does not look the same as on your demo site.

pagination

Search looks bad on mobile devices.

If you don’t upload a photo, you can see that there is a marker that shows that my house is sold, but this marker is hidden under the photo preview. Is it possible to make this marker appear on top?

sold marker

I hope you can fix this in the coming days.
Thank you

Toufiq Senior Staff

2 years ago

Pagination will fix next template update. Please check other issues. Thanks

Genadijs Asked this

2 years ago

Thank you! everything else has been fixed. how can I get new fixes for my main site?

Toufiq Senior Staff

2 years ago

Copy the custom CSS code on your production site custom.css file and install the latest component that I have shared with you. Thanks

Genadijs Asked this

2 years ago

Thank you! You are great! I wish I were as smart as you!
I found more errors.

if I install a module with SP Page Builder on a page where there is SP Property Search, then the search button breaks.

in the list agents, the social icons work correctly, only those icons that are selected are displayed, but in the sp property agents module displays all the icons, even those that I did not select.

Thank you for your help!

Toufiq Senior Staff

2 years ago

Is this occurring on your live site or development site?

Genadijs Asked this

2 years ago

This happens both on the test site and on my main one.

Toufiq Senior Staff

2 years ago

Solved
https://prnt.sc/CVPsCfyBb9hU
Remove the # simble

Genadijs Asked this

2 years ago

Thank you! Now the search button is smooth, but the color of the button is blue and the real estate "More Info" button is blue and does not change color when hovering the mouse.

The social icons of the agent module are not fixed, they are all displayed.

Toufiq Senior Staff

2 years ago

Please check now. Thanks

Genadijs Asked this

2 years ago

Thank you! Real estate agent module fixed. Can I get the patch file?

Toufiq Senior Staff

2 years ago

File location

templates/your_template/hmtl/agent_module

Genadijs Asked this

2 years ago

Thank you!
Sorry!!! Real estate buttons are not fix.
On the home page, buttons in the Property mouse hover work, but on the Property page the buttons do not work mouse hover.

Toufiq Senior Staff

2 years ago

Please check & let me know. Thanks

Genadijs Asked this

2 years ago

Hello dear friend!
Happy Christmas and Happy New Year!

Toufiq Senior Staff

2 years ago

Thank you so much. Happy Cristmas & Happy New Year! <3 Enjoy

Genadijs Asked this

2 years ago

I'm very sorry, but I found a bug in the agent module; if you remove Skype from the agent, it still appears empty. I will be very glad if you fix this.

Thank you!

Toufiq Senior Staff

2 years ago

Please check & let me know. Thanks

Genadijs Asked this

2 years ago

Thanks! it just works great.

Toufiq Senior Staff

2 years ago

You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.

To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.

Joomla Extension Directory

TrustPilot

We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.

Best regards,

Toufiqur Rahman

Team Lead, Tech Support (JoomShaper)

Genadijs Asked this

2 years ago

I appreciate your work and will definitely leave a better rating for you!

I wrote earlier that the color does not work when hovering the mouse over the real estate category. On the main page the Property module color dutton hover works, but in the component itself it does not.

Toufiq Senior Staff

2 years ago

Share your page URL & share a screenshot.

Genadijs Asked this

2 years ago

works on the Home page

but on the Property page it doesn’t work

Toufiq Senior Staff

2 years ago

Please clean your browser cache and check again. Thanks

Genadijs Asked this

2 years ago · edited

Hello! Thanks! button hover property worked, but this custom code breaks the map

.spproperty * {
    z-index: inherit;
}

if you remove the custom code, the map looks as it should, but the button hover property breaks

the card works without a custom code

Genadijs Asked this

2 years ago

Thank you! that everything has been fixed, you deserve to get five stars for your work

You are the best!
Have a nice day!

Toufiq Senior Staff

2 years ago

Thank you so much <3

Genadijs Asked this

2 years ago

Hello! I noticed a bug on the component "SP Property" badges do not appear in the SP Property list, but the badge is visible in the "SP Property" module.

SP Property list

SP Property module

how to fix it?

Toufiq Senior Staff

2 years ago

Please check now. Thanks

Genadijs Asked this

2 years ago

Thank you! now everything works. How can I fix this on my main site?

Toufiq Senior Staff

2 years ago

Replaced a CSS code from your custom.css file from the beginer line. Thanks

Genadijs Asked this

2 years ago

Thank you!

Toufiq Senior Staff

2 years ago

You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.

To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.

Joomla Extension Directory

TrustPilot

We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.

Best regards,

Toufiqur Rahman

Team Lead, Tech Support (JoomShaper)