Cannot add any images to Blog Media, either on the Feature Image or Gallery
No error messages, just doesn't load
Joomla 5.0.1
Solved
General
Cannot add images to Blog Media
Accepted answer
Marked as the solution
Rashida Rahman Staff
Hi,
Would you please enable the GD library to see if it helps? You may ask hosting support in this case.
Let me know after enabling PHP GD Library.
Best Regards
Sensible IT Solutions Asked this
Hi,
That seems to have resolved the issue
Stacy
Rashida Rahman Staff
Hi Stacy,
WOW! Great!
Glad to know that the issue has been solved now.
Thanks for your patience.
Have a nice day!
5 more replies
Rashida Rahman Staff
Hi there!
Sorry for your issue.
Would you please check the following faq to see if it helps?
Best Regards
Sensible IT Solutions Asked this
Hi,
I have tried those steps, still seeing the same issue
Stacy
Sensible IT Solutions Asked this
Hi,
Is there any update with this
Thanks
Sensible IT Solutions Asked this
Do you have an update to this
This is an urgent issue for us now as it's stopping a customer from updating their website.
Rashida Rahman Staff
Hello there!
Really sorry for the unwanted delay.
Would you please give me a super user access details? The recent credentials doesn't have access to most of the things in the backend.
Best Regards
Sensible IT Solutions Asked this
Changed that user to a super user
Sensible IT Solutions Asked this
Hi
Did that work for you?
Stacy
Rashida Rahman Staff
Hello,
Thanks for the superuser access. Yes, it is working now.
Kindly increase your memory_limit to 512 and then check again. Let me know if it helps!
Best Regards
Sensible IT Solutions Asked this
Increased to 512, same issue
Sensible IT Solutions Asked this
Can you ensure any testing you do you undo before you log off? The test had been left on the website.
Any update on what we can do now? The customer is wanting us to move away from yourselves as it's now been over a month.
Rashida Rahman Staff
Sorry for not removing the test article. I will check the issue from the root again. Please allow me some time more. I know time really costs you money :( Sorry for such delayed on this issue.
Rashida Rahman Staff
Hi,
Would you please give me a akeeba backup of your site in ZIP format? I have tried but couldn't succeeded, it stucks at 74%.
On my local the Baby care template is working fine. I need to check your site backup in my local as it's not an usual case this time.
Best Regards
Sensible IT Solutions Asked this
No problem, I've added that for you
It was working fine on the server it is on until I updated to Joomla 5
Sensible IT Solutions Asked this
Did that work for you?
The link will only work for a few days for security.
Thanks
Stacy
Rashida Rahman Staff
Hi Stacy,
The link not worked for me but I was able to take one backup from your site.
Thanks
Sensible IT Solutions Asked this
Hi,
Great. Did the restore work ok on your server?
Stacy
Rashida Rahman Staff
Hello Stacy,
Yes, I was able to restore it but only frontend works, backend is not accessible for some unknown reason. Let me try again.
Thanks
Sensible IT Solutions Asked this
Hi Rashida,
No problem. Could you let me know how you get on? It's nearly 2 months of not being able to use the blog on this website and I am away for a week after tomorrow.
I would like this resolved ASAP. Our client is, understandbly, irate.
Sensible IT Solutions Asked this
Hi Rashida,
Is there any update with this? I'm at the point of needing to move to an alternate platform as 2 months is too long for this site to be out of commission.
Rashida Rahman Staff
Hi Stacy,
I understand your frastration. The circumstances a bit complex for me, I have already checked all possible criteria, but couldn't succeeded. It is not happening with raw template at my end. So it is definitely some conflict that is happening. But I have tried to disable extra plugins to see if it is it, but still issue persist. I have always struggled with the backup though.
It will be a good hint for me if you let me know, what did you changed just prior to the start of the issue?
Lets don't waste your valuable time anymore, but I have shared the issue with my team. Hopefully we will come to an solution soon.
I don't know how to beg more time from you. I'm reaally sorry:(
Best Regards
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