Hi,

I have tried those steps, still seeing the same issue

Stacy

Hi,

Is there any update with this

Thanks

Do you have an update to this

This is an urgent issue for us now as it's stopping a customer from updating their website.

Changed that user to a super user

Hi

Did that work for you?

Stacy

Hello,

Thanks for the superuser access. Yes, it is working now.

Kindly increase your memory_limit to 512 and then check again. Let me know if it helps!

Best Regards

Increased to 512, same issue

Can you ensure any testing you do you undo before you log off? The test had been left on the website.

Any update on what we can do now? The customer is wanting us to move away from yourselves as it's now been over a month.

No problem, I've added that for you

It was working fine on the server it is on until I updated to Joomla 5

Did that work for you?

The link will only work for a few days for security.

Thanks Stacy

Hi Stacy,

The link not worked for me but I was able to take one backup from your site.

Thanks

Hi,

Great. Did the restore work ok on your server?

Stacy

Hello Stacy,

Yes, I was able to restore it but only frontend works, backend is not accessible for some unknown reason. Let me try again.

Thanks

Hi Rashida,

No problem. Could you let me know how you get on? It's nearly 2 months of not being able to use the blog on this website and I am away for a week after tomorrow.

I would like this resolved ASAP. Our client is, understandbly, irate.

Hi Rashida,

Is there any update with this? I'm at the point of needing to move to an alternate platform as 2 months is too long for this site to be out of commission.