I am trying to add the Instagram gallery feed and followed the steps in the SP Page Builder Pro Step-by-step instructions. In the almost last step - Generating the Token, - a Facebook window opens with "Sorry, something went wrong. We're working on getting this fixed as soon as we can." How can I figure out what the problem is and fix it?
Staff replied
SP Page Builder
Instagram gallery feed - Generate Token
3 replies
Ofi Khan Staff
Hello Oliver Stork
Please follow this documentation. I have also made a tutorial on How to setup Instagram Gallery Addon. Please follow the steps in the tutorial. Make sure that you have checked the additional steps in the description too.
Best regards
Bruce
8 months ago
· edited
Greetings
Is this addon always working?
Why are we having a lot of trouble trying to get this to work... after creating the Facebook App... the link to create the Token is not responding and it seems that the old Basic APIs are no longer work ...
are there any developments?
Thank you
Ofi Khan Staff
Hello Bruno Ferraro,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
There are dependencies. Facebook constantly updates their policies. At this moment, the addon works fine. If you face issues, then create a new question regarding your issue. We will check and help you.
Best regards
Bruce
CIao
According to this update, the Basic APIs no longer work.
https://developers.facebook.com/blog/post/2024/09/04/update-on-instagram-basic-display-api/
We tried following the tutorial, but the Meta dashboard is completely different, but even though I have the Facebook App the link with the token gives an error.
Thank you
Ofi Khan Staff
I understand. Please create a new question with your access. I will check and help you.
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