Hello nuerscht,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

Please follow this documentation. I have also made a tutorial on How to setup Instagram Gallery Addon. Please follow the steps in the tutorial. Make sure that you have checked the additional steps in the description too. 

Also, check that if you have System - HTTP Header plugin enabled, then use this setting.

prnt.sc/Xz5LQ3aBaZJj

Best regards

Hello Ofi,

Thank you for your reply.

I have set everything up according to these instructions and checked it again. Unfortunately, it still does not work.

The process of generating a token on Facebook works. The new token and ID are displayed in the window, but clicking on the Insert button brings up the JavaScript error message and the token is not accepted.

Kind regards

Patrick

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

As requested, here are the login details. The backup is up to date.

Thanks for your help! It's working now. Although I'm not sure why the settings in the HTTP Header plugin were incorrect. I hadn't changed anything there.

You are welcome 😊

I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on 

1. Joomla Extension Directory
2. TrustPilot

This will inspire us to improve.