Issue With Instagram Gallery Access Token - Question | JoomShaper

Issue With Instagram Gallery Access Token

DD

Dresden Hepcats e.V. (c/o Simone Dressler)

SP Page Builder 1 year ago

Hello,

I face an issue with try to connect to Insta gallery. I have followed the instructions in https://www.joomshaper.com/documentation/sp-page-builder/instagram-gallery-access-token, read the various posts and watched the video (https://www.youtube.com/watch?v=YPtqLxakvQ0).

Everything seems to be properly set up accroding to the instructions provided.

I am stuck at Steps 6 "Generate token" after adding the Facebook App ID and Facebook App Secret. Popup goes up but the error message is "" can also be checked by calling https://dresden-hepcats.de/administrator/index.php?option=com_sppagebuilder&task=instagram.accessToken).

Further, I noted the Facebook App ID and Facebook App Secret are not saved in backend.

Can you please check using your app id, I will provide super user credentials in hidden area.

Thank you.

Best regards,

Sascha

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11 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #166464

Hello Dresden Hepcats e.V. (c/o Simone Dressler)

Please add this line (in the hidden content) to your Facebook Login For Business -> Valid OAuth Redirect URIs settings.

prnt.sc/HvllpH4nJXfj

Best regards

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DD
Dresden Hepcats e.V. (c/o Simone Dressler)
Accepted Answer
1 year ago #166472

Hi Ofi,

One step further, but still an error: 0 Class "Mo_OAuth_Handler" not found

See also link in hidden content.

Thank you!

Best regards,

Sascha

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #166622

I have not heard this error before. At what step, did you get it? Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

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DD
Dresden Hepcats e.V. (c/o Simone Dressler)
Accepted Answer
1 year ago #166684

Hello Ofi,

please see the link below: https://imgur.com/a/sWZKI6I .

It says account is linked, in the end there is a redirect to our site, which comes up with the error.

Finally fields "Acess Token" and "Instagram ID" remain empty.

If you need super user access to check, see credentials above.

Best regards,

Sascha

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #166965

Please match your settings with my settings.

prnt.sc/sew08XKCtKw3

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DD
Dresden Hepcats e.V. (c/o Simone Dressler)
Accepted Answer
1 year ago #167232

Hello Ofi,

I adjusted to your settings - no change unfortunately :-(.

Best regards,

Sascha

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #167252

What is your API Version?

prnt.sc/6uL4Snli11OM

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DD
Dresden Hepcats e.V. (c/o Simone Dressler)
Accepted Answer
1 year ago #167527

Hello Ofi,

please find the app settings attached in the hidden area.

Is there a way to rule out that this issue is due to our joomla installation. E.g by trying out adding a working app from you end to our jommla installation? I am having doubts this is due to the confguration on facebook app side, since the called link is on our website an gives the error "0 Class "Mo_OAuth_Handler" not found" (see hidden content).

Best regards,

Sascha

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #167553

Please turn App Mode to Development. Your app mode is currently set Live.

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DD
Dresden Hepcats e.V. (c/o Simone Dressler)
Accepted Answer
1 year ago #167557

Hello Ofi,

did it no change. Can you please comment on my question regarding ruling out joomla installation as part of the problem:

Is there a way to rule out that this issue is due to our joomla installation. E.g by trying out adding a working app from you end to our jommla installation? I am having doubts this is due to the confguration on facebook app side, since the called link is on our website an gives the error "0 Class "Mo_OAuth_Handler" not found" (see hidden content).

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #167572

I have checked with my APP ID and APP Secret. It is working. Please disable this system plugin System - miniOrange OAuth Client and then use your APP ID and APP Secret in SP Page Builder settings and generate. Hopefully, it will work.

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