[HOW TO] Cancel an order / Change order status - Forum | JoomShaper
Staff replied EasyStore

[HOW TO] Cancel an order / Change order status

Asked by Stan 2 years ago Last activity 7 months ago

Hello,

I couldn't find any way to cancel an order so I'm asking here how this can be done.

Scenario: I have an order which is wrongly placed or the customer refused to pay for it. So I need to cancel it. But I can't. I don't want to delete it because I need it to be in the order history. I just need it to be canceled.

It would be even better if I have control over the order statuses such as [Completed], [New], [Pending], [Canceled], [Shipped], etc. In EasyStore there are only two statuses with ridicuos names Unfulfilled and Fulfilled. I don't know who chose these names but they are stupid.

In the following screenshots you can see the OpenCart order status system. As you can see there I have an opportunity to edit/add/delete the order statuses and to apply each in the order.

In EasyStore I don't have this opportunity and also if I mark the order as Fulfilled then I don't have any way to modify it.

Here we have a saying: "Don't try to invent the hot water. Just use it."

5 replies

Mehtaz Afsana Borsha Staff

Hi

Thanks for contacting us. Sorry we dont have this feature by default. But I will add it in our feature request list so that our team will take care of it.

-Regards.

Stan Asked this
2 years ago · edited

EasyStore is highly uncomplete and you shouldn't charge money for it. Just the opposite - you should pay us for being your QA testers!

I hope there will be a new release anytime soon with most of all problems fixed.

Mehtaz Afsana Borsha Staff

Yeah next update will coming soon and sorry for this inconvenience.

Stan Asked this

It's been two months and several updates since I made this request and there is still nothing. When we will be able to control the status of the orders?

Mehtaz Afsana Borsha Staff

Hi

I have talked with our DEV team. They said in our next update we will resolve the order cancel issue.

Anthony Grinblat

WHERE IS THE CUSTOMER SUPPORT THAT I AM PAYING FOR???

ForwardMarketing

This feature should have been included a year ago. It's a standard feature of every shop. When will this feature be added?

Mehtaz Afsana Borsha Staff

Hi,

I’ve informed our development team about this request, and we hope it will be implemented soon. If I receive any updates regarding the implementation of this feature, I will be sure to let you know.

Thank you.

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