Can't upload images to media folder - Forum | JoomShaper
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Can't upload images to media folder

Asked by Carole Townley 2 years ago Last activity 1 year ago

Hi, I am trying to up a image/s to my Media folder and I keep getting the following error:

Could not make the file name safe. If it contains non ASCII chars please ensure you have the INTL and ICONV PHP Extensions installed.

Can you please let me know how to resolve this?

Accepted answer

Marked as the solution
Toufiq Senior Staff

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Did you contact your hosting provider to install this feature on your server?

please ensure you have the INTL and ICONV PHP Extensions installed.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Carole Townley Asked this

Could you please recommend any?
I havent experienced this issue before andf therefore not such which INTL and ICONV PHP Extensions to install?

Are there any from Joomshaper or can you provide recommend links?

Many Thanks

Toufiq Senior Staff

Please contact your hosting server provider. Thanks

2 more replies

Carole Townley Asked this

No problem. Many thanks for all your help.
Greatly Appreciated

Toufiq Senior Staff

You are most welcome & Thanks

Carole Townley Asked this

Hi, I have checked with my hosting provider and they have confirmed that the INTL and ICONV PHP Extensions are installed.

Can you give me an idea of what else might be the problem.

I do think it has something to do with the php/hosting as I have created two subdomains to create the site (one from joomla itself and the joomshaper quick install) and they both have the same issue.

Any ideas?

Thanks for any advice offered

Toufiq Senior Staff

If you give me your site backup and permission. Then i will check your site backup on my hosting server about your issue. Let me know your decesion. Thanks

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