*** EasyStore Fail when use payment RedSys - Urgent. - Forum | JoomShaper
Solved EasyStore

*** EasyStore Fail when use payment RedSys - Urgent.

Asked by ISABEL MATO LOPEZ 1 year ago Last activity 1 year ago

Hello,

Every time, I find more problems with Easystore, the truth is that it has a lot of failures.
In this case, one of the fundamentals, the RedSys payment method (widely used).

Throughout the process, add to the basket, put the personal data and select the redsys payment method, everything works ok, but the error occurs when we continue to the payment gateway, it turns out that the parameters of the order number of the order of the order of Order, the quantity, nor the terminal number, the only thing that arrives is the number of commerce.

The store is in Test mode, and with the correct data (or at least I think, since they are put as the bank sends them).

  • Please Check captures

I need to solve this urgently.

Thank you so much,

Accepted answer

Marked as the solution
Toufiq Senior Staff

We will update it next release. Thanks

4 more replies

Toufiq Senior Staff

Hi there,

Thank you for reaching out. I just checked our end and it works fine. I would request you to contact with redsys support. Besides, follow the documentation.

https://www.joomshaper.com/documentation/easystore/redsys#configuring-redsys-integration

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

ISABEL MATO LOPEZ Asked this

Hello,

I know how to correctly configure the Redsys plugin, but something happens in the PHP plugin, which does not send the order number data, the price to pay...

The only thing that appears correctly is the commerce number, but it even appears where it doesn't belong.

Please review it carefully.

Best regards

Toufiq Senior Staff

I have informed our developer team to check your issue. I will get back to you once i get update from our developer team. Thanks

Toufiq Senior Staff

Can you contact your redsys payment gateway provider and share this message

Reach out to your payment gateway's support team with the error code SIS0434. They can provide specific details about the invalid data.

https://prnt.sc/oMg750YcCQGB

ISABEL MATO LOPEZ Asked this

Yes i Contact and support say: not order number received, but not only this, the amount data is not received correctly either, All of this can be seen in the screenshots I have sent you.

ISABEL MATO LOPEZ Asked this

Hello,

I need to give priority and solve the problem with the payment of Redsys.

Please, it is important to solve it as soon as possible. The payment plugin is from Joomshaper, maybe it was a good solution that Redsys' own (existing for many online stores) could be used, you might contact Redsys, and consult with them the possibility of development for Easystore.

Regards

Toufiq Senior Staff

Please provide me database access. Thanks

ISABEL MATO LOPEZ Asked this
1 year ago · edited

Tourif,

You have required info from start of this Question, please look at top please. 🤦

Toufiq Senior Staff

Please check the screenshot.

Toufiq Senior Staff

My ip address

ISABEL MATO LOPEZ Asked this

I update info, check again.

ISABEL MATO LOPEZ Asked this
1 year ago · edited

Toufiq,

For remote dB access yo can't access from navigator, need a remote dB software for it.

Use data in hidden content

Regards

Toufiq Senior Staff

Please watch the video.

ISABEL MATO LOPEZ Asked this

Touring, please use as server VS... as appear in last logins data.

You put bad server name

Toufiq Senior Staff

Check screenshot.

ISABEL MATO LOPEZ Asked this

wait I make a video for you.

Toufiq Senior Staff

okay

ISABEL MATO LOPEZ Asked this

Check please.

Toufiq Senior Staff

Requested access to watch the video. Thanks

ISABEL MATO LOPEZ Asked this

Ready, sorry.

Toufiq Senior Staff

Please check now and let me know. Thanks

ISABEL MATO LOPEZ Asked this

Hi Toufiq,

I think now is solve, i continue testing, and if i have other problem i contact again.

How solve?, what is the changes you make?.

This are fix in next update??

Best Regards,

ISABEL MATO LOPEZ Asked this

Thanks for support!!!

Happy Christmas holidays from Spain

:)

Toufiq Senior Staff

Thank you for your kind message! Wishing you and your loved ones a joyful holiday season from Bangladesh  🇧🇩.

Riojana de Telecomunicaciones

Good morning,
We are having the same problem implementing Redsys in the store we are developing. How did you solve it?

Ziaul Kabir Staff

Hello Riojana,

I see that you had a separate post regarding this issue, and I’m happy to inform you that it has now been resolved.

Thank you for being with us.

Best regards,

Log in to reply.