Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Hi, I'll send you the login details privately.

Thanks

The issue has been identified. Please share your phpMyAdmin access so I can investigate and fix it.

Thank you!

Hello, the access details are provided privately.

Please, check hidden content.

Thanks

Ok, Please, when you are online, let me know via here.

Thanks

Hello, i'm online rightnow

Thanks

Please, check now and let me know the code.

Thanks

Please, check now. Your issues is resolved.

Thanks

Thanks, yes, the test environment works.

When we make the move to the real environment, we hope that everything works as it should, otherwise we will contact you.

It’s great to hear that your issue has been resolved. If everything is working fine now, please mark the question as complete by accepting any of our answers.

Thank you!

The Redsys payment gateway is not working correctly in the live environment.

The order is processed without issue, but the status doesn't change to "paid," and no payment confirmation emails are sent. It remains as "pending payment," even though the payment was successfully processed by the bank and received.

The problem is that the order statuses in the order manager are not updating.

I've listed the errors reported by the bank manager.

Please, create new issue and share the crendentials.

Thanks