Urgent - Blank Screen and Issues with SP Property Extension in Joomla 4

Subject: Urgent: Website Down Again – Immediate Assistance Required

Hello,

The issue persists. The website was online for a short period, but now the frontend is completely down again. The backend appears to be functioning correctly, but the frontend is inaccessible.

This is the second time the site has gone down, and my client is extremely upset. I need this issue resolved as soon as possible. Please assist me urgently.

Thank you.

Subject: URGENT: Issue with Ticket System and Special Characters Handling

Description:
This is super urgent. In the first requirement or ticket, the "Administrator access & cPanel" credentials were sent. I noticed that your ticket system does not recognize special characters and deletes them.
I am resending an image from the first ticket where you can find the access credentials.

Please address this issue as soon as possible.
screenshot:

https://showroomcol.co/images/show.png

`showroomcol.co/
Usser : showroomcol
PW: wPxgnjK-RC

Cpanel : showroomcol.co:2083/
User : showroomcol
PW: wPxgnjK-RC`

Kind regards
I am sending images with the access keys
Please help me as soon as possible

https://showroomcol.co/images/sc/backend.png

https://showroomcol.co/images/sc/capnel.png

your ticket system deletes the * character :-(

Subject: Ongoing issue with the website - Urgent

Dear support team,

I would like to report that the issue with the website persists. Although we were informed that it was a disk space issue, we have checked and have 50 GB of available space, so this doesn’t seem to be the cause. Despite this, the website continues to fail; sometimes it takes a few minutes, and then the page turns blank, severely affecting the user experience.
look at the screenshots

https://showroomcol.co/images/sc/espacio_2.jpg?1739726401000
https://showroomcol.co/images/sc/espacio_disco.png?1739726402000

This issue is causing frustration with my client, who is upset because we have been dealing with this problem for a considerable amount of time without finding a proper solution. I kindly request your urgent assistance in resolving this issue, as we cannot continue with this situation any longer.

Kind regards I am sending images with the access keys Please help me as soon as possible

https://showroomcol.co/images/sc/backend.png

https://showroomcol.co/images/sc/capnel.png