Urgent - Blank Screen And Issues With SP Property Extension In Joomla 4
Jonnathan Huertas
Dear Support Team,
We recently delivered our website to a client, but we are facing a critical issue with the SP Property extension in Joomla 4.
The site is showing a blank screen on the frontend, while the backend is functioning correctly. Upon reviewing the error logs in the backend, we identified a database-related issue linked to the SP Property extension (screenshot attached).
https://showroomcol.co/images/Captura%20de%20pantalla%202025-01-25%20115648.jpg
We initially escalated this issue to the hosting provider, who confirmed that the backend is stable and that the 503 Service Unavailable error on the frontend appears to be caused by the extension.
Since our client is very concerned about this situation, we urgently request your assistance in diagnosing and resolving the issue as soon as possible.
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Please check now and let me know.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Jonnathan Huertas
Accepted AnswerSubject: Urgent: Website Down Again – Immediate Assistance Required
Hello,
The issue persists. The website was online for a short period, but now the frontend is completely down again. The backend appears to be functioning correctly, but the frontend is inaccessible.
This is the second time the site has gone down, and my client is extremely upset. I need this issue resolved as soon as possible. Please assist me urgently.
Thank you.
Jonnathan Huertas
Accepted AnswerSubject: URGENT: Issue with Ticket System and Special Characters Handling
Description: This is super urgent. In the first requirement or ticket, the "Administrator access & cPanel" credentials were sent. I noticed that your ticket system does not recognize special characters and deletes them. I am resending an image from the first ticket where you can find the access credentials.
Please address this issue as soon as possible. screenshot:
https://showroomcol.co/images/show.png
`showroomcol.co/ Usser : showroomcol PW: wPxgnjK-RC
Cpanel : showroomcol.co:2083/ User : showroomcol PW: wPxgnjK-RC`
Jonnathan Huertas
Accepted AnswerKind regards I am sending images with the access keys Please help me as soon as possible
https://showroomcol.co/images/sc/backend.png
https://showroomcol.co/images/sc/capnel.png
your ticket system deletes the * character :-(
Jonnathan Huertas
Accepted AnswerSubject: Ongoing issue with the website - Urgent
Dear support team,
I would like to report that the issue with the website persists. Although we were informed that it was a disk space issue, we have checked and have 50 GB of available space, so this doesn’t seem to be the cause. Despite this, the website continues to fail; sometimes it takes a few minutes, and then the page turns blank, severely affecting the user experience. look at the screenshots
https://showroomcol.co/images/sc/espacio_2.jpg?1739726401000 https://showroomcol.co/images/sc/espacio_disco.png?1739726402000
This issue is causing frustration with my client, who is upset because we have been dealing with this problem for a considerable amount of time without finding a proper solution. I kindly request your urgent assistance in resolving this issue, as we cannot continue with this situation any longer.
Kind regards I am sending images with the access keys Please help me as soon as possible
Jonnathan Huertas
Accepted AnswerBest regards, I send the updated and verified cpanel keys In Hidden Content.