Scale screen - Forum | JoomShaper
Staff replied Helix Framework

Scale screen

Asked by Ghada Zoubi 1 year ago Last activity 1 year ago

Hello
I have a problem with the screen scale
I have a monitor with 25 inch
and when I do any template and page design I did it upon this screen
but when my agent open the website on a labtop with 14in or 17in it will changed

what shall I do to have the same result on all screens ??

6 replies

Ofi Khan Staff

Hello Ghada Zoubi,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing.

You have to develop the site responsively. If it is an SP Page Builder page, then you have to design the same for these two specific device sizes.

https://prnt.sc/BrTT0veuRSD0

Best regards

Ghada Zoubi Asked this

No, not that what I mean
I will send you screenshot for screen 19inch
that what the website shown : https://prnt.sc/KRHLC7vlRehR
but if I open it in 15inch it will appear like this : https://prnt.sc/6q-SI1jBfefj
I need just the appearance of the screens to be the same
the mobile or anything else I can do it

please I need to fixed it urgently

Ofi Khan Staff

Your administrator is not loading. Do you have any IP restrictions? Then I can share my public IP to allow it to view the site.

Ghada Zoubi Asked this

no no , it was server update
its working now

Ofi Khan Staff

Yes, the website loads now. Which page should I check for the issue?

Ofi Khan Staff

Just checking in to see if you have feedback on the provided solution. If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.

If you need further assistance, feel free to let us know!

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