Have to login twice and "Show password" not working - Forum | JoomShaper
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Have to login twice and "Show password" not working

Asked by Stefan Gros 1 year ago Last activity 1 year ago

My Users have to login twice. The first time the flields are emptied and the second time you enter your credentials login works. also the show password (eye) button doesnt work. Any ideas? (www.kepos.at)

Accepted answer

Marked as the solution
Atick Eashrak Shuvo Staff

Apolozy for the inconvenience. I have checked your site, and the issue is not caused by any JoomShaper product. It is due to the JCH Optimize component. Please configure the component properly to resolve the issue.

3 more replies

Atick Eashrak Shuvo Staff

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Stefan Gros Asked this

Thanks a lot for the Information. Will do

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